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- Tasks: Lead and manage Aftersales operations across multiple locations for Jaguar Land Rover.
- Company: Join Marshall Motor Group, a leader in the automotive industry.
- Benefits: Enjoy 25 days annual leave, company car, private fuel, and an industry-leading pension scheme.
- Why this job: Make a real impact in a rare opportunity to represent a prestigious automotive brand.
- Qualifications: Proven experience in a senior Aftersales role with strong leadership skills.
- Other info: Diverse workplace committed to equal opportunities and career advancement.
The predicted salary is between 48000 - 84000 £ per year.
Full-time, Monday to Friday, 45 hours per week. Benefits to include 25 days annual leave plus bank holidays (increasing with length of service), Company Car, Private Fuel, Industry Leading Pension Scheme, Colleague Discount Scheme, Ride to Work Scheme plus many more.
The Role: As Head of Aftersales, you will represent Constellation and Marshall for Jaguar Land Rover across our locations. You will be expected to travel to our JLR Stores across the UK. Ideally, you will live a commutable distance to one of the stores due to the extensive travel required for this position. This is an extremely rare opportunity to represent a leading brand in the automotive industry. Reporting to the JLR Franchise Director and working alongside a Divisional Team, you will be required to be hands-on, leading, coaching, and driving performance while ensuring our goal of customer service excellence remains the number one priority.
Why Would This Role Suit Me? We are looking for an exceptional individual who can demonstrate a history of delivering business growth within Aftersales departments or businesses, through strong leadership and motivational skills, as well as an ability to solve problems and develop collaborative and innovative ideas to maximise the potential of the Aftersales Departments across the Division. Service Department experience is a pre-requisite however an in-depth knowledge of Parts and Bodyshop is also essential and will form a large part of the day to day responsibilities.
Key Responsibilities:
- Lead and manage the Aftersales operations across all locations
- Drive performance and customer service excellence
- Coach and mentor the Service, Parts and Bodyshop Teams
- Implement innovative strategies to boost turnover and net profit growth
- Ensure compliance with company policies and standards
- Drive KPI’s and Scorecard Performance
- Increase customer retention
- Drive and improve VHC performance
Required Qualifications and Experience:
- Proven track record in a Senior Aftersales Role within the automotive industry with responsibility for management and influence across multiple locations.
- Strong leadership and coaching skills
- Multi-site and remote management experience
- In-depth Parts and Bodyshop understanding
- Excellent problem-solving abilities
- Ability to inspire and motivate teams
- Commitment to delivering exceptional customer service
- Strong manufacturer relationships
Our Commitment to Diversity: Our policy is to employ the best-qualified people and provide equal opportunities for the advancement of employees, including promotion and training. We do not discriminate against any person based on gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Strategy/Planning
Industries: Retail Motor Vehicles and Motor Vehicle Manufacturing
Divisional Head of Aftersales employer: Marshall Motor Group
Contact Detail:
Marshall Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Divisional Head of Aftersales
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who have experience with Jaguar Land Rover. A friendly chat can lead to insider info or even a referral that could land you an interview.
✨Tip Number 2
Show off your leadership skills! When you get the chance to meet potential employers, be ready to share specific examples of how you've driven performance and improved customer service in past roles. We want to see that passion for excellence!
✨Tip Number 3
Prepare for the interview by researching the latest trends in aftersales and customer service within the automotive sector. This will not only impress your interviewers but also show that you're genuinely interested in the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Divisional Head of Aftersales
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Divisional Head of Aftersales role. Highlight your experience in aftersales, leadership skills, and any relevant achievements that showcase your ability to drive performance and customer service excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for the automotive industry and how your background aligns with the responsibilities outlined in the job description.
Showcase Your Problem-Solving Skills: In your application, don’t forget to highlight specific examples where you've successfully solved problems or implemented innovative strategies in previous roles. This will demonstrate your capability to tackle challenges head-on.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Marshall Motor Group
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to aftersales. Be ready to discuss how you've driven performance in previous roles, including specific figures that demonstrate your success in increasing turnover and customer retention.
✨Showcase Leadership Skills
Prepare examples of how you've led teams in a multi-site environment. Think about times when you coached or mentored staff to achieve exceptional customer service. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Understand the Brand
Research Jaguar Land Rover and their aftersales strategy. Familiarise yourself with their values and how they approach customer service excellence. This will show your genuine interest in the brand and help you align your answers with their expectations.
✨Problem-Solving Scenarios
Be prepared to discuss specific challenges you've faced in aftersales and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your responses, demonstrating your problem-solving abilities and innovative thinking.