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- Tasks: Assist customers with vehicle servicing and bookings while providing top-notch service.
- Company: Join Marshall Motor Group, a leading automotive retailer in the UK.
- Benefits: Enjoy 25 days annual leave, life assurance, and employee discounts.
- Why this job: Earn uncapped bonuses while making a real difference for customers.
- Qualifications: Previous customer service experience is preferred; automotive knowledge is a plus.
- Other info: Receive comprehensive training and mentoring to kickstart your career.
The predicted salary is between 25466 - 28000 £ per year.
Location: Contact Centre Loughton
Hours: 40 hours per week working Monday to Friday 8am-5pm or 9am-6pm
Salary: OTE up to £28,000, uncapped earning potential
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus schemes: Customer satisfaction and team performance bonus schemes
The Role
We are seeking a Customer Service Representative based at our Contact Centre in Loughton. You will assist in providing a high-quality service for our customers and gain great exposure to our brand. You will be the first point of contact for our Aftersales customers responsible for incoming calls, managing and booking their vehicles in for all aspects of servicing and MOT. You will enjoy making outbound calls, proactively reaching out to our customers from the dealership’s database. There will be a chance to earn additional bonus on top of your salary by recommending suitable products for your customers and consistently ensuring a fantastic customer journey, encouraging repeat business to the dealership.
Who you are
You will have previous customer service experience, whether this experience is within a face to face or telephone position and enjoy working in a fast-paced target driven role. We believe in recruiting for the attitude and training for the skills, so to be successful within the role previous automotive experience is not necessarily required, however can be beneficial if you are currently within the automotive industry.
- Influencing skills with the ability and confidence to convert enquiries into bookings
- Providing excellent customer service to maximise customer retention
- Fantastic listening skills to understand customer requirements and needs
- Attention to detail when using multiple systems
- A willingness to learn and develop your product knowledge
- Professionalism, with a commitment to adhere to process and procedure
- Tech savvy, confident using database systems
Is training provided?
We believe in the importance of developing our people and will invest in you and your career should you demonstrate the desire and determination to progress. This is a great opportunity to join Marshall Motor Group and develop into a customer facing dealership role. Training will take place in our dealership on a 1-2-1 basis, then mentoring support throughout your first month of starting the role. You will have total visibility of the customer’s Aftersales journey in order to understand the importance this role has within our business.
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Customer service representative Loughton in Cambridge employer: Marshall Motor Group
Contact Detail:
Marshall Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service representative Loughton in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marshall Motor Group. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat with them.
✨Tip Number 3
Be proactive! If you get the chance, ask questions during your interview about the team dynamics or how they measure success in customer service. This shows you're engaged and eager to contribute to their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Marshall Motor Group family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer service representative Loughton in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role, so don’t be shy about showcasing your strengths!
Show Your Personality: We love a bit of character! Let your personality shine through in your written application. A friendly tone can go a long way in showing us you’re a great fit for our team.
Be Clear and Concise: Keep it straightforward! Use clear language and avoid jargon. We appreciate applications that get straight to the point while still being engaging.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role there.
How to prepare for a job interview at Marshall Motor Group
✨Know the Company Inside Out
Before your interview, take some time to research Marshall Motor Group. Understand their history, values, and what sets them apart in the automotive industry. This will not only impress your interviewers but also help you tailor your answers to align with their vision.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples from your past experiences. Think of situations where you turned a negative customer experience into a positive one or how you went above and beyond to meet customer needs.
✨Prepare for Common Questions
Anticipate questions related to handling difficult customers, your approach to teamwork, and how you manage your time in a fast-paced environment. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
