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- Tasks: Assist customers with vehicle servicing and bookings while providing top-notch service.
- Company: Join Marshall Motor Group, a leading automotive retail group in the UK.
- Benefits: Enjoy competitive salary, bonuses, 25 days leave, and employee discounts.
- Why this job: Make a real impact by enhancing customer experiences in a dynamic environment.
- Qualifications: Previous customer service experience and a passion for helping others.
- Other info: Comprehensive training provided with opportunities for career growth.
The predicted salary is between 25466 - 28000 £ per year.
Location: Contact Centre Jaguar Land Rover, Lincoln
Hours: 40 hours per week working Monday to Friday 8am-5pm or 9am-6pm
Salary: £25,466 basic plus OTE up to £28,000, uncapped earning potential
Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme
Bonus schemes: Customer satisfaction and team performance bonus schemes
The Role
We are seeking a Customer Service Representative based at our Jaguar Land Rover Contact Centre in Lincoln. You will assist in providing a high-quality service for our customers and gain great exposure to our brand. You will be the first point of contact for our Aftersales customers responsible for incoming calls, managing and booking their vehicles in for all aspects of servicing and MOT. You will enjoy making outbound calls, proactively reaching out to our customers from the dealership’s database. There will be a chance to earn additional bonus on top of your salary by recommending suitable products for your customers and consistently ensuring a fantastic customer journey, encouraging repeat business to the dealership.
Who you are
You will have previous customer service experience, whether this experience is within a face to face or telephone position and enjoy working in a fast-paced target driven role. We believe in recruiting for the attitude and training for the skills, so to be successful within the role previous automotive experience is not necessarily required, however can be beneficial if you are currently within the automotive industry.
The key attributes that we are looking for:
- Influencing skills with the ability and confidence to convert enquiries into bookings
- Providing excellent customer service to maximise customer retention
- Fantastic listening skills to understand customer requirements and needs
- Attention to detail when using multiple systems
- A willingness to learn and develop your product knowledge
- Professionalism, with a commitment to adhere to process and procedure
- Tech savvy, confident using database systems
Is training provided?
We believe in the importance of developing our people and will invest in you and your career should you demonstrate the desire and determination to progress. This is a great opportunity to join Marshall Motor Group and develop into a customer facing dealership role. Training will take place in our dealership on a 1-2-1 basis, then mentoring support throughout your first month of starting the role. You will have total visibility of the customer’s Aftersales journey in order to understand the importance this role has within our business.
If you would like to know more about this opportunity for a career at Marshall Motor Group, apply online and one of our recruitment specialists will be in touch.
Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Customer service representative JLR Lincoln in Cambridge employer: Marshall Motor Group
Contact Detail:
Marshall Motor Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service representative JLR Lincoln in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Jaguar Land Rover and Marshall Motor Group. Understanding their values and culture will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations in the role.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm for customer service shine through. Share personal stories that highlight your skills and experiences, making it memorable for the interviewer.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer service representative JLR Lincoln in Cambridge
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Service Representative role. Highlight your relevant experience and skills that match what we're looking for, like your customer service background and ability to handle calls.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your enthusiasm for the role shine through. Share why you’re excited about working with us at Jaguar Land Rover and how you can contribute to our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: Remember to apply through our website for the best chance of getting noticed! It’s the easiest way for us to keep track of your application and ensures you’re considered for the role.
How to prepare for a job interview at Marshall Motor Group
✨Know the Company Inside Out
Before your interview, take some time to research Marshall Motor Group and Jaguar Land Rover. Understand their values, mission, and what sets them apart in the automotive industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you excelled in providing excellent service. Think about situations where you turned a negative experience into a positive one or went above and beyond for a customer. This will demonstrate your ability to handle the fast-paced, target-driven environment they’re looking for.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. You can even paraphrase the question back to the interviewer to confirm your understanding before answering. This skill is crucial for the role, as you'll need to understand customer needs thoroughly.
✨Be Ready to Discuss Tech Savviness
As the job requires using multiple systems, be prepared to discuss your comfort level with technology. Share any relevant experiences where you've successfully used databases or other software. If you have examples of how you quickly learned new systems, definitely mention those too. This will reassure them that you can adapt to their processes smoothly.
