At a Glance
- Tasks: Deliver exceptional customer service and support vehicle maintenance and repair processes.
- Company: Join Audi, a leading brand focused on creating outstanding customer experiences.
- Benefits: Earn while you learn with great pay and career progression opportunities.
- Other info: Enjoy a varied role with potential to grow into management positions.
- Why this job: Be part of a dynamic team and make a real impact in the automotive industry.
- Qualifications: GCSEs in English and Maths (9-4) required; enthusiasm and teamwork are key.
The predicted salary is between 24000 - 30000 £ per year.
Introduction
Our Customer Service Advisors are the main point of contact for customers when their vehicles are with us for maintenance or repair.
We are looking for passionate, enthusiastic apprentices to join our team and help us to deliver a customer service experience that will delight our customers and encourage their continued loyalty.
About the Employer
Audi is an exceptional brand fueled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans.
There’s never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market.
We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.
What You’ll Do
The Service department is vital to the success of our business.
Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary.
Some duties on a day-to-day basis may include
- Customer
Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
- Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
- Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
- Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand.
Some of the personal skills that you should think about showing us in your application are:
- Enthusiasm and willingness to learn
- Teamwork
- Strong communication
- Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Training Outcome
Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles.
This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward.
Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Essential - GCSE - English - 9-4
- Essential - GCSE - Maths - 9-4
- Course Information
- Course: Customer service practitioner (level 2)
- Level: 2
- Route: Sales, marketing and procurement
- Apprenticeship Level: Intermediate
- Working Arrangements
- Working Week: Monday - Friday, 08:30 - 17:30. Possibility of Saturday workings and/or shifts. Working week will be confirmed on application.
- Expected Duration: 1 Year
- Training Provider: INSPIRO LEARNING LIMITED
- #J-18808-Ljbffr
Marshall Canterbury Audi Service Advisor Apprenticeship in Folkestone employer: MARSHALL MOTOR GROUP LIMITED
Marshall Motor Group Limited is an exceptional employer, offering a dynamic apprenticeship programme in Folkestone that combines hands-on experience with structured training. With a strong focus on employee development and a supportive work culture, apprentices will not only enhance their technical skills but also enjoy a collaborative environment that prioritises customer satisfaction and personal growth.
Contact Details:
MARSHALL MOTOR GROUP LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Marshall Canterbury Audi Service Advisor Apprenticeship in Folkestone
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like MARSHALL MOTOR GROUP LIMITED.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like MARSHALL MOTOR GROUP LIMITED. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Marshall Canterbury Audi Service Advisor Apprenticeship in Folkestone
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at MARSHALL MOTOR GROUP LIMITED.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join MARSHALL MOTOR GROUP LIMITED and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at MARSHALL MOTOR GROUP LIMITED
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by MARSHALL MOTOR GROUP LIMITED. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at MARSHALL MOTOR GROUP LIMITED will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
