At a Glance
- Tasks: Diagnose electrical issues and support engineers in solving technical challenges from one location.
- Company: Join a growing team at a leading engineering firm focused on technical support.
- Benefits: Enjoy a competitive salary, generous holiday, and ongoing training opportunities.
- Other info: Work Monday to Friday, 8:30am - 5pm, with potential for occasional customer visits.
- Why this job: Use your engineering skills without the hassle of constant travel.
- Qualifications: Strong electrical fault-finding skills and ability to read schematics.
Are you a Service Engineer who loves solving technical problems but is fed up with constantly being on the road?
You've built your career around solving technical problems.
When a machine stops working, when a fault isn't obvious, when a customer needs an answer, you're the person people turn to.
It's never been the engineering that's the issue... you still enjoy that part.
What you're looking for is a way to keep using those skills without spending your life on the motorway.
As an Technical Service Engineer, that's exactly what you'll do.
You'll be fault-finding, diagnosing electrical issues and working through wiring diagrams to get to the root cause of a problem.
Supporting engineers and helping customers overcome technical challenges.
This will mean speaking with customers too, whether they are visiting site, emailing in with a query or needing support over the phone, so you'll need to be comfortable holding those conversations as well as solving the technical issue.
The difference is you'll be doing it from one location, working alongside a Technical Services team where your knowledge will make an impact every day.
You won't spend your week travelling from customer to customer.
You won't be packing a suitcase on a Sunday night wondering where you'll be on Monday morning.
Instead, you'll arrive at the same place every day, work alongside the Technical Services team and be the engineer they rely on when they need answers.
As an Technical Service Engineer, you'll be the person the Service Engineers call when a fault isn't straightforward, helping diagnose problems, working through solutions and getting equipment back up and running.
You'll carry out testing, calibration and repairs in-house.
Some days you'll be helping a Service Engineer work through a difficult fault.
Other days you'll be investigating recurring issues, supporting technical queries or working alongside the wider engineering team to stop problems happening in the first place.
You'll play a key role in helping customers get answers quickly before they become bigger problems.
The Technical Services team has grown over recent years and, as more equipment has gone out into the field, the need for dedicated technical support has grown with it.
That's why this Technical Service Engineer role has been created.
It's about giving the Service Engineers another level of support when they're out on-site, whilst ensuring customers get answers and solutions as quickly as possible.
As an Technical Service Engineer, you'll become a central part of that support, helping improve response times, supporting engineers in the field and ensuring customers get the answers they need quickly and effectively.
As an Technical Service Engineer, electrical fault-finding will be your strength.
You'll be someone who
- Is confident reading schematics and electrical drawings
- Sees wiring diagrams as a puzzle to solve rather than a headache
- Enjoys taking something apart, finding the fault and putting it back together
- Works methodically through a problem until you've found the answer
- Gets satisfaction from helping others solve technical challenges Mechanical skills would be useful, but it's your ability to get to the root cause of an electrical fault that will really set you apart.
Reporting into the Technical Services Manager, you'll support advanced thermal spray and coating systems, carrying out testing and calibration, investigating faults and helping Service Engineers overcome technical challenges quickly and effectively.
You might currently be a Service Engineer who's had enough of living out of a suitcase... or a Maintenance Engineer who enjoys fault-finding and diagnostics but wants to apply those skills in a different environment.
And whilst this is based on site, if you did want the occasional opportunity to go to a customer, it's not completely ruled out.
The difference is that travel isn't expected.
What's in it for you?
Salary of £35,000 - £45,000 depending on experience, you'll be based in Brierley Hill, working Monday to Friday, 8:30am - 5pm.
You'll receive 25.5 days holiday plus bank holidays, a company pension scheme, death in service cover and ongoing technical training and development.
If you still love the engineering but ready to leave the travel behind, this Technical Service Engineer role could be exactly what you're looking for.
This role is exclusive to Marshall Harmony - you won't be contacted by any third parties.
If you'd like more info or want to talk it through, just drop us a message, tag someone who'd be perfect for this below or send your CV to the email above.
By submitting my CV, I acknowledge and accept that Marshall Harmony will collect and process my personal information for recruitment purposes and will retain it for a minimum of 24 months in accordance with their Privacy Policy and T&Cs, available on request Before this retention period expires, Marshall Harmony will contact me to ask whether I wish my data to remain on file within their talent pool
Technical Service Engineer (Site Based) in Dudley employer: Marshall Harmony
As a Technical Service Engineer at our Brierley Hill location, you'll enjoy a stable work environment that allows you to utilise your engineering skills without the hassle of constant travel. Our supportive work culture fosters collaboration within the Technical Services team, providing ample opportunities for professional growth through ongoing training and development. With competitive salary packages, generous holiday allowances, and a focus on employee well-being, we are committed to making your career both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Service Engineer (Site Based) in Dudley
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Service Engineer (Site Based) role you’re after at Marshall Harmony.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Marshall Harmony a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Marshall Harmony.
✨Apply Through Company Websites
When you spot a role like Technical Service Engineer (Site Based) at Marshall Harmony, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Service Engineer (Site Based) in Dudley
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Service Engineer (Site Based), it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Marshall Harmony a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Marshall Harmony specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Marshall Harmony
✨Brush Up on Core Engineering Principles
Before heading into the interview with Marshall Harmony, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Marshall Harmony want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
