Fiduciary Technician – Risk & Reinsurance (Hybrid) in Witham

IBA Fiduciary Technician

Our Client Support Services department has an opportunity for an IBA Fiduciary Technician with our Fiduciary Team supporting the LAC region.

This role is available on a hybrid basis, offering home working for 2 days, with the other 3 days based in our office in Witham.

Responsibilities

• Work with Reinsurance professionals across Witham and London
• Gain significant experience of working within a technical capacity for a Broker
• Apply your experience and further development within a role that’s truly progressive
• Be part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risk
• Take responsibility for own workload, including where necessary definition of cases and associated issues.
• Work with a high degree of autonomy in relation to more routine aspects, liaising effectively with senior colleagues where guidance or escalation is required.
• Partner with the Operations Specialists to support with root cause analysis and develop improved process, protocols, and behaviours to improve outcomes in the future.
• Utilise knowledge of processing of premiums and/or loss transactions and associated cash follow up, plus the application and disbursement of funds due.
• Liaise effectively with Client Service Support and Guy Carpenter client facing colleagues where necessary to ensure a coordinated approach is taken.
• Develop and maintain clear working papers supporting investigative work undertaken and/or methodologies used to support conclusions or proposals to senior management such as utilisation of reserves or application of Guy Carpenter credit write back policy and/or processing of complex accounts.
• Support wider CSS activities where required, including but not limited to quarter review of potential financial exposures, delivery of key performance targets or other significant business objectives.
• Leave Management Analyst

We are seeking a talented individual to join our US Leave Management team at Marsh.

This role will be based in Louisville and offers a hybrid work arrangement, requiring a minimum of three days per week in the office.

Responsibilities

• Utilize case management software to effectively manage end-to-end process of employee leaves; includes, but is not limited to, following the wizard based questions to confirm policy applicability/eligibility and explain job protection rights; initiating required correspondence; liaising with 3rd party vendors for medical information; confirming and documenting FMLA related absences and completing all required tasks as indicated by the case management software work/task list
• Provide input on existing Standard Operating Procedures (SOPs) and assist with creating new SOPs; follows (SOPs) and company policies as well as Local, State and Federal guidelines, for all leave types at all times, to ensure compliance and minimize risk.
• Liaise directly with internal and external stakeholders including Global Benefits, Employee Relations, Legal, Payroll and 3rd party provider; if necessary, partner with HR Shared Services management to provide guidance to junior leave staff in cases that are complex or require escalation
• Ensure documentation and maintenance of US Leave Management Standard Operating Procedures via Knowledge Base; ensure execution of day-to-day operational tasks, such as queue management, case/workload evaluation and provide feedback to junior team members and HRSS Operations when issues are identified
• Provide guidance for development of training, documentation, workflow and reporting for processes
• Provide on-boarding and training for US Leave Management and Tier 1 in partnership with Shared Services
• Update and maintain the HR Systems of Record with all information pertaining to an employee’s leave; this includes, but is not limited to, updating the employee’s record to stop/start/reduce pay in compliance with leave policy approval/denial, updating the employee’s attendance record and documenting all activity
• Utilize data and reporting from case management tools used by US Leave Management to ensure that Service Level Agreements (SLAs) are met and/or exceeded; communicate effectively with Tier 1 Customer Service Representative to ensure customer service SLAs are met and/or exceeded

Qualifications

• Associate’s Degree in Business, HR or related field
• Strong verbal and written communication skills
• Ability to adapt and be flexible in a dynamic environment
• Excellent organizational skills and collaboration with colleagues
• Proficient skills with MS Office Suite – Excel, Word and Power Point

What makes you stand out?

• Prior experience as an HR Generalist
• Experience with group benefits with emphasis on leave – STD/LTD, maternity, parental, Workers Compensation, etc.
• Bachelor's or Master’s Degree preferred in Business, HR or related field
• Why join our team
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
• #J-18808-Ljbffr