Client Advisor (Account Handler) in West Malling

We are seeking a talented individual to join our team at Marsh. This role will be based in the West Malling office. This is a hybrid role that has a requirement of working at least three days a week in the office.

This position would suit an experienced Account Handler or Client Advisor with a background in Commercial or Corporate Insurance, who has previously worked in a Handler or Broker role and is now looking to join an established, market‑leading insurance broker.

You will be responsible for supporting a team of Client Executives and handling day‑to‑day activities, including renewals, mid‑term adjustments, and client queries. We will rely on you to:

• Support Marsh Client Executives regarding placement strategy for insurance renewals and administer mid‑term changes to risk.
• Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
• Manage all day‑to‑day queries, renewals, amendments and mid‑term adjustments for a number of our larger accounts.
• Request and review underwriting information on behalf of Commercial clients and understand their requirements.
• Prepare and submit accurate market presentations and slips in consultation with the Client Executives and the Placement Team.
• Utilise Marsh online trading systems to collate and negotiate renewal terms with existing and prospective insurers.
• Collaborate with Client Executives and Placement Teams to prepare client reports for renewals.

What you need to have:

• Proven experience of working on the full renewal process of commercial or corporate programmes.
• Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
• A good awareness of clients’ business, their business issues, insurance programmes and service plans.

What makes you stand out:

• Dynamic with previous client facing experience.
• The ability to remain calm under pressure and be able to work flexibly when required.
• Cert CII qualified and working towards ACII is desirable.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.

We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.