At a Glance
- Tasks: Manage and grow large aerospace client accounts while delivering top-notch service.
- Company: Join Marsh, a global leader in risk and insurance with a vibrant culture.
- Benefits: Enjoy professional development, hybrid work flexibility, and a supportive team environment.
- Other info: Collaborative culture with opportunities for growth and inclusivity.
- Why this job: Make an impact in the aerospace sector with innovative solutions and trusted relationships.
- Qualifications: Experience in aviation insurance and strong communication skills are essential.
The predicted salary is between 103500 - 103500 £ per year.
We are seeking a talented individual to join our Aerospace team at Marsh Risk. Based in our London Tower Place office, you will be part of our Aviation & Space team, supporting clients across the global aerospace sector. This is a hybrid role with a requirement to work at least three days per week in the office.
This is an exciting opportunity for a Client Executive to manage and develop a portfolio of large and complex aerospace clients. You will be responsible for building trusted, long-term relationships, delivering excellent client service, identifying opportunities to broaden the value Marsh provides, and contributing to the continued growth and success of the Aerospace team.
Working collaboratively across Marsh, you will help deliver strategic client solutions, lead projects and initiatives, and support a culture of innovation, accountability and continuous improvement.
We will rely on you to:
- Manage and grow large and complex aerospace client accounts through strategic and systematic account management.
- Achieve high client retention rates by delivering a proactive, high-quality service proposition.
- Develop trusted relationships with senior client stakeholders, insurers and colleagues across Marsh.
- Build a deep understanding of clients’ businesses, risks, objectives and perspectives, using this insight to identify and deliver relevant solutions.
- Anticipate client challenges and proactively identify opportunities to broaden the support and value Marsh provides.
- Establish clear ownership and accountability across stakeholders, ensuring commitments are delivered effectively.
- Support and motivate colleagues, acting as a role model and contributing to an inclusive, high-performing team culture.
What you need to have:
- Significant experience in aviation, aerospace insurance.
- A strong understanding of client service, account management and the insurance placement and renewal process.
- Excellent written and verbal communication skills, with the confidence and credibility to influence senior stakeholders.
- Proficiency in Microsoft Excel, Word and Outlook.
What makes you stand out:
- Experience managing major aerospace, aviation or other complex global client accounts.
- A passion for innovation and the ability to challenge established thinking constructively.
- A growth mindset, supported by sound commercial judgment and logical analysis.
- A collaborative leadership style, with the ability to build cohesion across teams and specialties.
Why join our team?
We help you be your best through professional development opportunities, interesting work and supportive leaders. You will work with talented colleagues and clients on complex, high-profile risks across the aerospace sector. We foster a vibrant and inclusive culture where you can create new solutions and have a positive impact for colleagues, clients and communities.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.
We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Client Executive — Aerospace in Vauxhall employer: Marsh
Marsh is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation thrives and employees are empowered to make impactful contributions. With a strong focus on professional development, team members have access to numerous growth opportunities while working in a hybrid environment that balances flexibility with in-person collaboration across various UK locations. Joining Marsh means being part of a forward-thinking team dedicated to delivering cutting-edge AI solutions in a supportive and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive — Aerospace in Vauxhall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marsh. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marsh before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Executive — Aerospace in Vauxhall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marsh:Your cover letter is your chance to shine! Tell us why you want to work at Marsh specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marsh!
How to prepare for a job interview at Marsh
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
