Marsh in Nottingham is seeking an experienced Operations Manager to lead the Service Resolution and Customer Experience team on a hybrid basis, with a minimum of two days in the city centre office. You will oversee day-to-day operations for complaints handling, Trustpilot and social media responses, and discretionary review decisions, driving performance within budgets.
The role requires building a collaborative, data-driven function, delivering clear communications to Trustees and stakeholders,
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Operations Manager, Service Resolution & Compliance in Nottingham employer: Marsh
Marsh is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation thrives and employees are empowered to make impactful contributions. With a strong focus on professional development, team members have access to numerous growth opportunities while working in a hybrid environment that balances flexibility with in-person collaboration across various UK locations. Joining Marsh means being part of a forward-thinking team dedicated to delivering cutting-edge AI solutions in a supportive and inclusive atmosphere.
