Marsh is seeking a Complaints Case Handler to join the Now: Pensions team in our city centre Nottingham office. This hybrid role requires a minimum of two days in the office weekly.
You will investigate complaints, identify root causes, provide resolutions, and maintain robust audit trails across systems. The role emphasizes strong communication with customers and cross-team collaboration to deliver fair, evidenced outcomes.
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Hybrid Complaints Case Handler – Nottingham employer: Marsh
Marsh is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation thrives and employees are empowered to make impactful contributions. With a strong focus on professional development, team members have access to numerous growth opportunities while working in a hybrid environment that balances flexibility with in-person collaboration across various UK locations. Joining Marsh means being part of a forward-thinking team dedicated to delivering cutting-edge AI solutions in a supportive and inclusive atmosphere.
