Experienced Claims Handler - Global Broker in Norwich

Experienced Claims Handler – Global Broker

We are currently seeking an experienced Claims Handler to join our Claims team at Marsh. This role will be based in Norwich and is a hybrid position requiring at least three days a week in the office.

Please note, this is not a call‑centre role and is technical in nature, working on large, complex, global insurance contracts involving multiple insurers and high‑value placements.

You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding service while developing expertise within your field.

Responsibilities

• Receive, handle and manage new claim notifications, subsequent updates and collection requests.
• Negotiate with insurers/suppliers to achieve the most beneficial, cost‑effective settlement for clients.
• Review and interpret policy wordings to obtain the best claim settlements for clients.
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke client SLAs.
• Handle and case‑manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

What you need to have

• Previous claims handling/insurance experience, with either an insurer or broker.
• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to absorb new information that is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.

What makes you stand out

• CII qualifications or a willingness to study for and obtain them.

Why join our team

• Professional development opportunities, interesting work and supportive leaders.
• A vibrant and inclusive culture that encourages collaboration and impact for colleagues, clients and communities.
• A range of career opportunities, benefits and rewards to enhance well‑being.

Additional Information

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Finance and Sales
• Industries: Insurance and Business Consulting and Services

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal‑opportunity employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.