Internal Communications Channels and Content Coordinator – Marsh UK in London

Are you organised, proactive, and passionate about keeping colleagues connected? We’re looking for an Internal Communications Channels and Content Coordinator to be the ‘air traffic control’ within our internal communications team. You will be at the heart of managing our editorial calendar and coordinating content delivery across multiple channels, ensuring our messages reach the right people at the right time. This role will be based in London and is a hybrid position with a requirement to work at least three days a week in the office.

What can you expect?

As the coordinator, you’ll be the go-to person for managing the flow of internal communications. You’ll work closely with the team, content owners and stakeholders to gather, prepare, and schedule engaging content for our intranet, newsletters, emails, and digital platforms. The role is essential in supporting the team to deliver clear, consistent, and timely communications that keep our colleagues in the UK informed and engaged across Marsh, Marsh Risk and Mercer. You’ll also support bringing our internal events to life – from live sessions, webinars and other colleague engagement activities – helping to create meaningful experiences that connect and inspire our people. This role will also be responsible for creating reports on the effectiveness and reach of communication channels and content, suggesting improvements where necessary.

We will count on you to:

• Own and maintain the internal communications editorial calendar, ensuring alignment with other business priorities and deadlines.
• Coordinate with content owners and stakeholders to gather, prepare, and schedule content for internal communication channels such as intranet, newsletters, emails, and digital platforms.
• Support the wider internal communications team in content creation, editing, and distribution to ensure clarity, consistency, and engagement.
• Assist in planning, coordination, and execution of live internal events, including webinars, town halls, and employee engagement activities.
• Monitor and report on the effectiveness and reach of communication channels and content, suggesting improvements where necessary.

What you need to have:

• 2-3 years of experience in internal communications or related roles.
• Excellent written and verbal communication skills, with strong attention to detail.
• Strong organisational and project management skills, able to manage multiple priorities and deadlines.
• Ability to work collaboratively within a team and engage with stakeholders at all levels.
• Proficiency in content management systems, Microsoft Office Suite, and digital communication tools.
• Creative mindset with the ability to adapt messaging for different audiences and channels.
• Analytical skills to monitor communication effectiveness and suggest improvements.
• Flexibility and adaptability to support live events and respond to changing priorities.
• Ability to adapt to a dynamic and fast‑paced global environment; open to new ideas and able to navigate ambiguity and uncertainty.
• Proactive and self‑motivated with a strong sense of ownership.
• Team player with a positive attitude and willingness to support colleagues.

What makes you stand out:

• Bachelor’s degree in Communications, Marketing, Journalism, Public Relations, or a related field preferred but not essential.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.