Broker Support Technician – 12 Month Fixed Term Contract

Marsh (Guy Carpenter) is seeking a talented Broker Support Technician to join our dynamic team in London. This 12-month fixed term contract role is hybrid, requiring at least three days per week in the office, with flexible working arrangements including part‑time options to support parents returning to work or candidates seeking better work‑life balance.

You will work within a small team specialising in the Credit, Bond & Political Risk Reinsurance market. The role requires client engagement and offers a great opportunity for someone with experience in guarantees, credit, financial lines insurance or similar insurance or classes looking to develop their career in reinsurance. You will manage the end‑to‑end renewal lifecycle for assigned client accounts, coordinating between Brokers, Clients, Client Support Services (CSS), Compliance, and Reinsurers to ensure accurate and timely completion of placement, accounting, and documentation tasks.

Responsibilities

• Act as the central coordinator within client teams, maintaining full visibility of placement status and resolving issues proactively.
• Manage renewals from pre‑placement through post‑placement, including timelines, trackers, and market engagement.
• Support Brokers with submission packs, presentations, and renewal documentation.
• Track reinsurer quotes, lines, subjectivities, contracts, and responses.
• Maintain accurate records across core systems such as GC Marketplace, OpenTWINS, KCenter, and reporting tools.
• Coordinate drafting, review, and management of contracts, endorsements, and evidence of cover documentation.
• Oversee account and payment activities throughout the contract lifecycle, liaising with CSS and stakeholders.
• Organise and attend client and reinsurer meetings, ensuring effective communication and documentation.
• Support regular team meetings with concise progress updates and maintain strong working relationships across teams.

Qualifications

• Experience in broker support, client service technician or similar role within insurance and reinsurance.
• Exposure to Credit, Bond, and/or Political Risk business preferred. Strong understanding of reinsurance placement and renewal processes.
• High proficiency in Microsoft Excel, PowerPoint, and Word.
• Excellent organisational skills with attention to detail and ability to manage multiple deadlines.
• Effective communication skills to coordinate cross‑functional teams and engage with clients and reinsurers.

Preferred Qualifications

• Good understanding of reinsurance placement processes (QS and XoL) and accounts procedures.
• Familiarity with risk bordereaux processes and accounting bordereaux.
• Prior experience handling sanctions attestations and regulatory/compliance documentation.
• Proactive, collaborative, and client‑focused approach with rigorous attention to documentation standards.
• Ability to manage multiple priorities under tight deadlines with strong stakeholder management skills.

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.