At a Glance
- Tasks: Support Client Executives in managing accounts and handling client queries.
- Company: Join Marsh, a leader in risk management with a collaborative team.
- Benefits: Hybrid work model, competitive salary, and opportunities for career growth.
- Other info: Dynamic role with a focus on client satisfaction and market understanding.
- Why this job: Make a real impact by building relationships and driving business growth.
- Qualifications: Experience in commercial insurance and strong organisational skills required.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking a talented individual to join our Risk Management team at Marsh. This role can be based in the Birmingham office. This is a hybrid role that has a requirement of working at least three days a week in the office.
You will be responsible for supporting Client Executives and lead Client Advisors in maintaining their book of business and handling the day-to-day activities including renewals, mid-term adjustments, invoicing, slip production and handling any client queries.
We will rely on you to:
- Work with Client Executives and lead Client Advisors to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts.
- Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
- Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Maintain a detailed understanding of changing market conditions and understand and comply with all compliance, professional and transparency standards to better serve clients.
What you need to have:
- Previous experience within a similar role within commercial or corporate insurance.
- Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Applications.
- Strong written and verbal communication skills.
- Confidence to advise and negotiate.
- The ability to build, manage and develop relationships.
What makes you stand out:
A desire for a long-term career within the insurance industry.
Client Advisor/Account Handler in Birmingham employer: Marsh
Marsh is an excellent employer that fosters a dynamic work culture in the vibrant locations of Plymouth and Newquay, offering employees the chance to thrive in a supportive environment. With a strong emphasis on professional development and growth opportunities, team members are encouraged to enhance their skills while contributing to meaningful client relationships. The company also values resilience and ambition, making it an ideal place for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Client Advisor/Account Handler in Birmingham
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Marsh). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Marsh. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Client Advisor/Account Handler in Birmingham
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Marsh.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Marsh. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Marsh
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Marsh to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Marsh, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Marsh's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
