Apprentice Insurance Broker

Marsh Commercial is one of the UK’s leading commercial insurance brokers, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions.

The role: Associate Client Advisor / Apprentice Insurance Broker

• We recruit for potential and not industry experience, seeking individuals who aspire to be leading contributors to our business and who can embrace the opportunity to complete our apprenticeship funded training programme and attain chartered insurance qualifications.
• This is an opportunity to launch an insurance career within a sustainable and exciting industry that provides a platform for a long‑term career.
• As an Associate Client Advisor in one of our energetic customer‑focussed teams, you will be responsible for servicing a dedicated portfolio of clients, including managing renewals, invoicing, producing new quotes, upselling/cross‑selling additional products and handling any additional queries.
• Our Enterprise businesses operate from modern, fit‑for‑future offices with easy access via car or public transport routes.
• This is a permanent, full‑time role.
• You will commence employment on our 18‑month apprenticeship programme, after which you will become a Client Advisor.
• Potential future progression within the company, developing your role with continued support for advanced industry professional qualifications.
• Unrivalled accelerated foundation to your career with a global leader in insurance broking and risk management.

We will count on you to:

• Provide excellent client service on all aspects of account management, ensuring client needs are identified and met in line with agreed service standards.
• Speak with clients on a day‑to‑day basis via telephony and email platforms.
• Utilise insurance broking systems on a daily basis.
• Manage a portfolio of clients, understanding their needs and providing suitable products and solutions to mitigate their risk.
• Ensure timely completion of all set tasks, ensuring client satisfaction at all times.
• Demonstrate adaptability skills when required, supporting colleagues in completing business‑critical tasks.
• Develop meaningful working relationships with insurer partners through regular contact and liaison to better serve clients.
• Through training, coaching and mentoring, have a thorough understanding of all major classes of insurance offered and stay abreast of new technical and product developments.

What you need to have:

• Previous experience within a client/customer‑facing role, e.g., retail, hospitality, food & beverage.
• Excellent customer service skills.
• Right to work in the UK or Republic of Ireland (no visa sponsorship provided).
• Minimum 5 GCSEs at grades 9–4 (including English & Maths).
• Good attention to detail.
• Ability to multitask and prioritise responsibilities.
• Ability to work independently.

What makes you stand out:

• Completed A‑Levels (or equivalent).
• University degree or equivalent.
• Team player with a willingness to share ideas, knowledge and experiences.
• Demonstrate enthusiasm and pride in maintaining a high standard of work.
• Keen interest to work in a diverse and collaborative environment.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for clients and communities.
• Our scale enables us to provide a range of career opportunities, benefits and rewards to enhance your well‑being.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.