At a Glance
- Tasks: Manage client accounts and enhance relationships with global clients in the tech industry.
- Company: Join a vibrant team at Darwin, part of Marsh, a global leader in risk and consulting.
- Benefits: Enjoy professional development, flexible hybrid work, and a supportive, inclusive culture.
- Other info: Be part of a diverse team that values innovation and collaboration.
- Why this job: Make a real impact on employee benefits for millions while growing your career.
- Qualifications: Experience in account management, preferably in SaaS or tech, with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
We are seeking a talented Client Account Manager to join our Darwin team. Based in London, this is a hybrid role that has a requirement of working at least three days a week in the office. This role would suit an organised and passionate Account Manager from a Software as a Service (SaaS) / Tech industry background, managing or supporting a portfolio of domestic and international clients of our market-leading employee benefits enrolment platform.
Responsible for understanding client objectives and bringing together software development, broking and employee benefit consulting teams to manage benefit offering changes and keep clients engaged. We will count on you to:
- Work with Lead Account Managers and Delivery teams to develop trusted client relationships across a portfolio of Global / National clients to understand business objectives.
- Proactively project/change manage system enhancements by liaising with configurators, integration engineers and benefit consultants and keep clients updated.
- Provide excellent customer service to successfully retain a portfolio of clients through contract renewals whilst maintaining profitability.
- Support marketing events and communications ensuring our clients are invited to events and webinars and are sent relevant thought leadership content.
- Facilitate revenue growth in your client base of existing business through careful planning and consistent execution.
What you need to have:
- Proven experience as an Account Manager, preferably in the Software as a Service (SaaS) or Tech industry.
- The ability to quickly build trust with clients and internal stakeholders through empathy and approachability.
- Strong organisation and communication skills, with proven experience of project/change management.
- Resilient, with a positive outlook and the ability to lead by example to get things done.
- Ambitious, driven and self-motivated to achieve targets and KPI’s.
- Commercially minded and able to ensure the client sees maximum value for their investment in Darwin.
What makes you stand out:
- Positivity and self-confidence with well-developed presentation skills.
- Experience with owning a portfolio of B2B accounts, ideally in a technology/SaaS environment.
- An understanding of employee benefits and the wider benefits ecosystem.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Darwin is part of Marsh. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in seven out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. In fact, more than 2 million people are already using our platform.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.
We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Account Manager - Darwin employer: Marsh
Marsh is an exceptional employer that fosters a dynamic and collaborative work culture, where innovation thrives and employees are empowered to make impactful contributions. With a strong focus on professional development, team members have access to numerous growth opportunities while working in a hybrid environment that balances flexibility with in-person collaboration across various UK locations. Joining Marsh means being part of a forward-thinking team dedicated to delivering cutting-edge AI solutions in a supportive and inclusive atmosphere.
