Training Specialist – Systems and Processes in Norwich

We are seeking a talented individual to join Marsh’s Systems and Processes Training team. This role will be based in our Norwich office. This is a hybrid position requiring regular presence in the office, with flexibility to support both in-person and remote working arrangements. This is a 9-month fixed-term contract role, featuring a peak rollout period in August with ongoing support through September, and requires availability for travel. This role is ideal for someone passionate about learning and development, experienced in systems or IT training. This fixed-term contract position offers the opportunity to design, deliver, and evaluate training programs that prepare employees to succeed in their roles. If you enjoy engaging with learners, supporting operational teams, and contributing to continuous improvement in a dynamic environment, this position is for you.

Responsibilities

• Design effective training programs tailored to the skills needed, incorporating a mix of formal and informal learning activities.
• Develop course materials such as handouts, manuals, and exercises that support learner engagement and knowledge retention.
• Deliver training in various settings including classroom, floor-walking, e-learning, and webinars.
• Support and coach learners using learning technologies to build their skills and confidence.
• Evaluate the effectiveness of training initiatives and learning outcomes to ensure continuous improvement.
• Maintain accurate records of learner development and resource allocation.
• Build peer networks to stay updated on current thinking and system enhancements.
• Assist the business with simple operational questions and tasks as needed.

What you need to have

• Minimum 4 years of experience in IT training, with a focus on systems or technology-based training.
• Strong communication skills with the ability to engage confidently with stakeholders and learners.
• Good organizational skills with the ability to plan, prioritize, and meet deadlines effectively.
• A proactive approach to problem-solving and continuous improvement.
• Ability to work collaboratively within a team and build positive working relationships.
• Intermediate proficiency in MS Office applications.
• Willingness to learn and adapt in a fast-paced environment.

What makes you stand out

• Understanding of insurance principles, including the difference between insurance, assurance, and reinsurance.
• Familiarity with Clearsight systems or similar platforms.
• Experience or interest in using digital learning tools such as Synthesia or Captivate.
• Commitment to meeting regulatory requirements and maintaining compliance standards.
• Previous experience in training delivery or learning and development roles within insurance or financial services.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.