Trainee Claims Advocate - Aviation in Norwich

We are seeking a talented individual to join our Aviation Claims Advocacy team at Marsh. This role can be based out of either our London or Norwich. This is a hybrid role that requires working at least three days a week in the office.

The Aviation & Aerospace Specialty Practice combines a deep understanding of our clients and their industries with unparalleled product knowledge, market access and experience in specialty insurance. Product Lines Teams include General Aviation, Aerospace, Airlines and Accident & Health.

What can you expect

• Fantastic opportunity for an entry-level candidate to kick start a career within Claims Advocacy.
• The role would suit candidates looking for a client facing role, where building and developing internal/external relationships is key.
• Exposure to a wide range of stakeholders and third parties to include Lawyers, Loss Adjusters, Underwriters, and Insurance companies.
• Full training and support will be provided by a highly experienced and welcoming team.
• The successful candidate will develop long‑term expertise within a highly specialised and interesting area of Insurance (ranging from major losses to slips & falls), with the view to eventually managing claims for complex global insurance contracts involving multiple insurers.

We will rely on you to

• Participate in routine discussions and correspondence with clients, on claim calculations or coverage to build strong client relationships.
• Monitor insurer response and gather supporting documentation for senior colleagues in order to engage with insurers and their professional advisers.
• Identify appropriate policies and/or coverages and analyse/consider notification against same to support more claims process.
• Analyse loss statistics, identify trends, and claims cost reduction opportunities, to support improvements in claims process.
• Provide support to senior team members through research, document creation (proposals, reports, presentations), and scheduling in order to enhance efficiency and effectiveness.

What you need to have

• Educated to Degree level or equivalent, or Level 3 (A-Level, T-Level or BTEC).
• Good written, presentation & verbal communication skills.
• Negotiation skills.
• Strong attention to detail and general administrative & organisational skills.
• Good numeracy skills to work with claims calculations.
• A proactive approach, with the ability to work off your own initiative.
• Enthusiasm and engagement in your own learning & development and in growing professionally.
• Good IT skills with confidence to develop skills in new systems and applications quickly.
• The ability to work well both independently and as part of a team.
• A genuine desire to build a long‑term career within the Insurance industry.

What makes you stand out

• Academic qualifications within a relevant subject such as Aeronautical Engineering, Law etc.
• Additional language skills.

Why join our team

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being. Support for continued education/insurance exams.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.