Claims Advisor/Senior Claims Advisor - Cyber Team in Norwich

Role Overview

• We are currently seeking either a
• Claims Analyst or
• Senior Claims Analyst
• (depending on level of experience) to join our
• Cyber

Claims team at Marsh. This role will be based in Norwich and is a hybrid role requiring at least three days a week in the office.

This is a technical role dealing with large, complex, global insurance contracts involving multiple insurers and high-value placements.

You will gain exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service while developing expertise.

Responsibilities

• Receive, handle and manage new claim notifications, subsequent updates and collection requests.
• Negotiate with insurers and suppliers to achieve the most beneficial, cost-effective settlement for clients.
• Review and interpret policy wordings to obtain the best claims settlements for clients.
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke client SLAs.
• Handle and case‑manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.

Requirements

• Claims handling experience.
• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Quick to absorb new technical information.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.
• Good standard of education.
• What Makes You Stand Out
• CII qualifications or willingness to study for and obtain them.
• Previous cyber claims experience.
• Previous training, coaching or mentoring experience.
• Well‑versed at dealing with complex/technical claims cases.
• Why Join Our Team
• Professional development opportunities, interesting work and supportive leaders.
• Vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Range of career opportunities and benefits to enhance well‑being.
• About Marsh Risk

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.

With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

Marsh is committed to embracing a diverse, inclusive and flexible work environment.

We aim to attract and retain the best people and embrace diversity in all its forms.

We are an equal‑opportunity employer and are committed to providing reasonable adjustments for candidates with disabilities.

If you have a disability that may require adjustments, please contact us at

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration benefits of working together in the office.

All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.

Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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