Senior Claims Executive in Newcastle upon Tyne

We are seeking a talented individual to join our Claims team at Marsh. This role will be based in Manchester or Leeds and is a hybrid role that requires working at least three days a week in the office. Join Marsh as a Senior Claims Executive and become a strategic partner to our Corporate and Commercial clients. Claims Executives play a pivotal role in Marsh’s client‑facing Service team acting as trusted claims advisors and relationship managers for our valued clients. This dynamic position is ideal for professionals who excel at building strong partnerships and delivering innovative claims solutions.

We will count on you to:

• Build and maintain strong relationships with clients and stakeholders, acting as a trusted claims advisor and advocate.
• Collaborate with clients to analyse claims trends, provide actionable insights and recommend strategies to reduce both the frequency and severity of claims.
• Deliver expert claims management advice allowing clients to enhance their competencies in mitigating the cost, risk and impact of claims.
• Ensure adherence to operational processes and regulatory requirements.
• Demonstrate a commitment to ongoing personal development.
• Manage and deliver projects that drive operational excellence and client satisfaction.
• Champion the Claims Solution proposition, promoting its value to internal teams and external clients.
• Support Marsh in achieving targets by identifying opportunities for product adoption and client engagement.

What you need to have:

• Established knowledge of Motor, EL, PL, and Commercial Property claims, including end‑to‑end process management and best practices.
• Strong communicator with the ability to deliver outstanding service to clients at all levels, ensuring their needs are met with professionalism and empathy.
• Excellent organisational skills with the ability to manage multiple priorities, meet deadlines, and maintain attention to detail.
• Previous experience working within a claims environment either with a broker or insurer is essential.
• Strong understanding of the UK Insurance market, including regulatory requirements and industry trends.
• Competent in using Excel, Word, and PowerPoint as essential business tools.
• Driving licence is essential to attend client meetings.

What makes you stand out?

• A positive attitude and a commitment to finding effective solutions for clients and the business.
• Proven ability to develop and maintain strong internal and external relationships, acting as a trusted advisor to clients and stakeholders.
• Confidence in presenting to diverse audiences and exceptional written communication skills.
• Experience assisting clients or policyholders with claims cost reduction, process improvements, and analysis of claims trends.
• Holds or is working towards CII certification, demonstrating commitment to professional development and industry standards.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.
• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week, allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance programme, and a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments and many more.
• Generous Family Leave including 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave and shared parental leave options. When you return to work, you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.