Client Executive Team Leader - Public Sector in Newcastle upon Tyne

As a Client Executive Leader, you will play a pivotal role in driving the success of our client portfolio by ensuring exceptional service delivery and fostering strong relationships. You will be responsible for managing a diverse range of clients, guiding a team of Client Executives, and implementing strategies that promote growth and profitability. Your leadership will be essential in aligning client needs with Marsh resources, enhancing client satisfaction, and achieving business objectives.

Responsibilities

• Provide leadership and coaching to colleagues, managing performance and supporting the retention and growth of existing clients while acquiring new ones.
• Build and maintain strong relationships with clients, understanding their strategies and needs, and aligning Marsh resources accordingly.
• Oversee the communication between clients and service team members, ensuring client expectations are met and feedback is actively sought.
• Implement Client Service Standard Statements and monitor performance through audits and interviews, ensuring compliance with operational procedures.
• Lead new business initiatives and manage the overall profitability of client accounts, including budget proposals and fee negotiations.

What you need to have

• Proven experience in a similar role, with considerable knowledge of the insurance market across all classes of business.
• Strong leadership skills with previous line management experience.
• Excellent negotiation and effective communication skills, with a proven ability to build strong business relationships.
• A deep understanding of client business issues, needs, and expectations, along with the ability to network across various divisions within Marsh and external business networks.
• Familiarity with FSA, Marsh Compliance, and specific procedures and guidelines.

What makes you stand out

• ACII qualification preferred.
• Demonstrated ability to influence others and work effectively as part of a team.
• A proactive approach to delivering best practices and market-leading service solutions.
• Experience in managing large, complex, and/or multi-national client portfolios.

Commitment to Diversity and Work Environment

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.