At a Glance
- Tasks: Lead strategy and transformation for Global Claims, enhancing client services and operational performance.
- Company: Join Marsh, a leader in insurance and consulting with a commitment to innovation.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and a diverse, inclusive workplace.
- Other info: Be part of a culture that values creativity, accountability, and continuous learning.
- Why this job: Shape the future of claims operations and drive impactful change in a global setting.
- Qualifications: 12+ years in project management with strong leadership and strategic thinking skills.
The predicted salary is between 80000 - 100000 £ per year.
Purpose
Utilise your Managing Director level experience, insights and expertise to own the end‑to‑end strategy, planning, and transformation delivery agenda for Global Claims here at Marsh.
This agenda shapes platforms, data foundations & capabilities, automation/AI, and thereby improves client services, business services and operational performance outcomes.
Responsibilities
Top level responsibilities include
- Set strategy & roadmap: Define and maintain the Global Claims Operations strategic plan and prioritised multi‑year roadmap aligned to enterprise objectives and client needs.
- Business cases & decision support: Lead market/competitive analysis, identify strategic issues/opportunities, and develop robust business cases and investment proposals.
- Transformation delivery ownership: Lead delivery of large‑scale, complex global programs across regions and functions; ensure strong governance, delivery discipline, and benefits realisation.
- Change & adoption: Embed change management, communications, and training approaches that drive adoption and sustained change.
- Performance & value: Define KPIs, baselines and targets; track outcomes across client, colleague, operational and financial dimensions.
- Leadership: Lead and develop a high‑performing team; influence across a matrix, coaching leaders and partners to deliver outcomes.
- Engagement with senior leadership to develop strategies to address the most comprehensive and complete set of transformation objectives capable of enabling delivery of Thrive & other strategic business objectives.
- Thought leadership: Keeps current on best practices and academic research papers to identify application for improvement in strategic planning protocols, standards, methodology, and procedures.
- Risk Control: Reviews the results of audits conducted during and after planning deliverables, and identifies new methods to assure compliance with proposed standards
- Leadership & People Management
- Inspire with vision and passion; Enhance what is considered possible.
Address society’s challenges, shape our industries and set the agenda for what will matter.
Challenge the status quo.
Act as a catalyst for change, experiment with the new and move with pace.
- Unlock people’s potential: Build a diverse workforce where our people grow and thrive.
Stretch them to exceed their expectations.
Encourage new thinking and remove barriers to creativity.
Develop other leaders and demonstrate cultural dexterity.
Show self‑awareness and continuous personal development.
- Display resilience, humanity & humility: Have the courage to be adaptable as times require, and the grit and determination to see things through.
Build a culture of trust and inclusion.
Have open dialogue.
Listen and learn.
Connect on a human level with empathy.
- Promotes diverse and inclusive workplace, recognizing that varied perspectives enhance innovation and decision‑making.
Builds a diverse workforce where our people grow and thrive, by demonstrating cultural competence and encouraging different perspectives.
- Builds a future ready team by developing a succession pipeline of leaders through candid feedback, coaching and mentoring.
Develops colleagues and objectively promotes / retains top talent and addresses underperformance quickly and effectively.
- Promotes a positive and collaborative environment, by encouraging new and creative thinking.
Strives to make Marsh the employer of choice, by displaying humanity and empathy.
Cultivate a culture of accountability, innovation, and continuous learning.
- Candidate Experience
- 12+ years of experience in program/ project management, working on large and complex solutions aligned with the strategic vision of the organization
- 8+ years of experience working with, facilitating, and presenting to senior leadership
- Proven record of successful delivery of end‑to‑end transformation/complex / global projects, through all stages of project lifecycle
- Experience forming and leading multiple project teams delivering via SAFE or disciplined agile methodologies – structure/ processes/ tools/ capabilities/ culture
- Strong track record of independent leadership and influencing skills with ability to navigate matrix‑based organizations, working across departments and levels and proven experience acting as a change agent within an international setting
- Strong financial acumen (budgets, forecasting, benefits/value tracking).
- Extensive experience of people leadership in project teams and demonstrated influencing experience for non‑direct reports.
Strong people management skills with a proven track record of effective delegation, motivation, and employee and customer satisfaction.
- Track record in attracting and building exceptional technology and business teams.
- Strong data management experience.
- Professional maturity in dealing with all levels of management and employees.
Essential Skills/Cultural dynamics
- Pragmatic, data‑led strategic thinking; ability to translate ambiguity into structured plans.
- Advanced stakeholder management, negotiation and influence without authority.
- Executive communication skills (clear, concise, decision‑oriented).
- Strong analytical problem‑solving and comfort with complex dependency management.
- Change leadership and organisational adoption expertise.
- Operations experience that intersects insurance and consulting
- Demonstrated ability in driving multiple simultaneous large‑scale transformation programs across operations and IT in a global institution
- Strong commercial understanding of clients’ needs, with an understanding of innovative technology solutions and their business application (robotics, artificial intelligence, etc.) and ability to discuss and develop new products, processes and standards to support the business strategy.
- Equal Employment Opportunity
Marsh is committed to embracing a diverse, inclusive and flexible work environment.
We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
We are an equal opportunities employer.
We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process.
If you have a disability that may require reasonable adjustments, please contact us at
Work Environment
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office.
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.
Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.
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StudySmarter Expert Advice🤫
We think this is how you could land Strategy & Planning Leader, Global Claims Operations in London
✨Dive Into Corporate Strategy Communities
Get yourself involved in online communities or forums focused on corporate strategy. Places like LinkedIn groups or specific Slack channels can hook you up with industry insights, trends, and many potential job leads. Don't hesitate to share your thoughts or ask questions; it’ll boost your visibility!
✨Attend Industry Conferences and Events
Keep an eye out for corporate strategy conferences or networking events in your area (or online!). These gatherings are gold mines for meeting hiring managers and making impactful connections. Plus, having a few good conversations can lead to job referrals at companies like Marsh Risk!
✨Showcase Your Strategy Skills
Create content that showcases your knowledge of corporate strategy—think reports, blogs, or even video discussions. Sharing these on platforms like LinkedIn or Medium can demonstrate your expertise and make you stand out to employers looking for fresh talent.
✨Apply Directly Through Our Website
Don’t forget to apply for the Strategy & Planning Leader, Global Claims Operations position at Marsh Risk via our website! This shows your genuine interest, and who knows, you might just land that interview in a matter of days. Keep your application focused on how you can add value to their strategy team.
We think you need these skills to ace Strategy & Planning Leader, Global Claims Operations in London
Some tips for your application 🫡
Show Us Your Strategic Thinking:When crafting your CV and cover letter, highlight your strategic analysis skills. Focus on past experiences where you've effectively assessed market trends or made impactful recommendations. Evidence-based achievements, like improving processes or contributing to significant projects, will help us see your potential for driving corporate strategy at Marsh Risk.
Tailor Your Narrative:Don’t just send us a generic application! Personalise your cover letter by connecting your experiences and aspirations to Marsh Risk’s mission and goals. We love seeing candidates who genuinely understand what we do; share how your vision aligns with ours and what you can bring to the table.
Highlight Relevant Academic Credentials:In your CV, make sure to showcase your academic background, especially if you have qualifications in business, economics, or analytics. We appreciate candidates who can back up their skills with relevant degrees or certifications, so don’t be shy about flaunting those achievements!
Utilise Professional Language:While we want you to be yourself, remember that corporate strategy roles demand a level of professionalism in communication. Use clear and concise language in your application materials, ensuring that your ideas come across as well-structured and sophisticated. It’s all about making a great impression right from the written application stage!
How to prepare for a job interview at Marsh Risk
✨Master the Numbers
Corporate strategy often involves data analysis and financial forecasting. Brush up on your quantitative skills, and be prepared to handle case studies or numerical problems during the interview. We might get questions about how to approach market trends or assess the performance of a hypothetical company — so practice these scenarios!
✨Know Your Frameworks
Familiarity with strategic frameworks like SWOT, PESTLE, or Porter’s Five Forces can set you apart. We should be ready to discuss how we’d apply these tools to real-world business situations — maybe even relating them to Marsh Risk. This shows we’re not just theory-happy but can articulate our practical application.
✨Engage in Strategic Conversations
In a full-time role like this, it’s crucial to show that we're engaged and informed about current trends in the industry. Keep up with major news and prepare to discuss how recent developments could impact strategic decisions at Marsh Risk. This will demonstrate our passion and proactive approach to the field.
✨Showcase Relevant Experience
Whether through internships or projects, we should highlight any experience that relates to corporate strategy. Have specific examples ready to talk about how we’ve contributed to strategic growth or improvements. It's about showcasing our unique journey and how it will bring value to Marsh Risk.
