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- Tasks: Support Client Executives in managing client accounts and handling day-to-day queries.
- Company: Join Marsh, a global leader in risk management with a vibrant culture.
- Benefits: Professional development, hybrid work, and a supportive team environment.
- Why this job: Make an impact in the insurance industry while building valuable relationships.
- Qualifications: Experience in commercial insurance, strong communication, and organisational skills.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a talented individual to join our Risk Management team at Marsh. This role can be based in the Birmingham office. This is a hybrid role that has a requirement of working at least three days a week in the office.
You will be responsible for supporting Client Executives and lead Client Advisors in maintaining their book of business and handling the day-to-day activities including renewals, mid-term adjustments, invoicing, slip production and handling any client queries.
We will rely on you to:
- Work with Client Executives and lead Client Advisors to retain and generate new business, by leveraging strategy information and managing contract reviews and midterm changes.
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Manage all day-to-day queries, renewals, amendments and mid-term adjustments for a number of our larger accounts.
- Build and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth.
- Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.
- Serve as a client contact for day-to-day needs and answer standard or more difficult client questions to improve the client experience.
- Maintain a detailed understanding of changing market conditions and understand and comply with all compliance, professional and transparency standards to better serve clients.
What you need to have:
- Previous experience within a similar role within commercial or corporate insurance or other insurance related field.
- Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.
- Proficiency in Microsoft Office Applications.
- Strong written and verbal communication skills.
- Confidence to advise and negotiate.
- The ability to build, manage and develop relationships.
What makes you stand out:
- A desire for a long-term career within the insurance industry.
- A thirst for learning and the opportunity to study for further insurance related qualifications.
- Previous experience within a similar role/industry.
- Excel, Word & Outlook knowledge and the ability to learn new software platforms.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Client Advisor in Birmingham employer: Marsh Risk
Contact Detail:
Marsh Risk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Marsh on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Marsh's values and recent projects. This shows you're genuinely interested and helps you connect your experience with what they need.
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with you. Focus on common questions for Client Advisors and work on articulating your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Client Advisor in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Advisor role. Highlight your relevant experience in commercial or corporate insurance, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! In your application, give examples of how you've managed various responsibilities in previous roles, especially in a fast-paced environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at Marsh Risk
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial and corporate insurance. Familiarise yourself with the key responsibilities of a Client Advisor, like handling renewals and managing client queries. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks. Be ready to discuss how you prioritised your workload and ensured that client needs were met efficiently.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use their names, maintain eye contact, and engage in active listening. This will demonstrate your ability to build relationships, which is crucial for a Client Advisor role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities within Marsh. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.
