At a Glance
- Tasks: Engage with customers, manage enquiries, and promote services in a fast-paced environment.
- Company: Join a leading estate agency with a dynamic and supportive culture.
- Benefits: Unlimited earning potential, generous holiday, and comprehensive training provided.
- Other info: Enjoy a fun workplace with team events and wellbeing programs.
- Why this job: Kickstart your career in the property industry with rapid progression opportunities.
- Qualifications: No experience needed; just bring enthusiasm and a proactive attitude.
The predicted salary is between 36000 - 60000 £ per year.
A fast-paced, engaging, and rewarding role within one of the company’s largest departments. With rapid growth across the team, there are excellent opportunities for career progression. The Customer Care role is integral to the business, offering exposure to all aspects of the property industry, including sales, lettings, and property management. You’ll gain a comprehensive understanding of the sector and quickly develop the knowledge and skills needed to build a successful career in estate agency.
Location: Clapham Junction
Hours: Full-time, office-based, working shift patterns of 8am–5pm or 11am–8pm, including two weekend shifts per month.
What’s in it for you?
- Unlimited Earning Potential: With an uncapped commission structure, your earning potential is truly limitless. Expect to earn between £30k-£40k OTE in your first year.
- No Experience? No Problem: As the only Estate Agents in the UK to be OFSTED regulated, we provide industry-leading training to equip you with everything you need to succeed in the property industry.
- Dynamic Environment: Work in a fast-paced, professional, and fun environment that will challenge and excite you every day.
- Career Growth: Join our growing team and kickstart your career with rapid progression opportunities.
If you’re ready to take on an exciting new challenge and build a rewarding career, we’d love to meet you!
Key Responsibilities
- Call and book all valuation enquiries received via our website and online portals.
- Answer overflow calls from all offices, handling a wide range of enquiries.
- Monitor and manage Dexter’s webchat, responding to both new and existing client enquiries.
- Contact all new buyers within 24 hours of registration to complete their profile, recommend support services, and identify cross‑selling opportunities across sales and lettings.
- Contact new sellers one week after instruction to recommend additional support services.
- Manage and update buyer and valuation leads received from other estate agents within our network.
Requirements
- Work in line with our service goals, ensuring customers never have to ask twice and always know what to expect next.
- Develop strong knowledge of the property industry to confidently assist clients with a wide range of queries.
- Balance excellent customer service with a proactive, sales‑oriented approach to promoting third‑party services.
- Maintain a positive, “nothing is too much trouble” attitude.
- Work towards and consistently achieve daily, weekly, and monthly targets.
- Demonstrate the ability to work both independently and as part of a team.
- Thrive in a fast‑paced environment, with the ability to multitask effectively.
Skills
- Excellent communication skills and professional telephone manner.
- Enthusiastic, self‑motivated, and proactive.
- Flexible and adaptable.
- Strong customer focus.
- Target‑driven with a sales‑oriented mindset.
- Confident in handling objections.
- High level of attention to detail.
- Well organised, with the ability to manage a varied workload.
- IT literate, including proficiency in MS Word, Excel, and Outlook.
- Able to work quickly and efficiently in a fast‑paced environment.
What We Offer
- Generous Rewards: Uncapped commission potential with substantial earnings in your first year. As well as, monthly award presentation with prizes for top performers.
- Progression: Fast‑track growth within the property industry, with clear development pathways.
- Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way as a Trainee Estate Agent.
- Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
- Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
- Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle‑to‑work scheme, and enhanced maternity/paternity leave.
- Give Back: Paid day off to volunteer at a charity of your choice.
Customer Care Consultant in London employer: Marsh & Parsons
Join a dynamic and supportive team in Twickenham, where your career as a Trainee Estate Agent can flourish with unlimited earning potential and industry-leading training. We prioritise employee growth through clear progression pathways and a fun work culture that values wellbeing and teamwork, making it an exciting place to build a rewarding career in the property industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Consultant in London
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain why you're the perfect fit for the Customer Care Consultant role. Highlight your customer service skills and any relevant experience, even if it’s from a different industry.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team at Clapham Junction.
We think you need these skills to ace Customer Care Consultant in London
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer care shine through! We love seeing candidates who are excited about the role and the property industry. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Care Consultant role. We want to see how you can contribute to our dynamic environment, so don’t be shy about showcasing relevant experiences!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us quickly understand why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Marsh & Parsons
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the property industry. Familiarise yourself with key terms and trends, as well as the company's services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about customer care, be prepared to share examples of how you've provided excellent service in the past. Think of specific situations where you went above and beyond for a customer, and how you handled any challenges that arose.
✨Demonstrate Your Sales Mindset
The company values a proactive, sales-oriented approach, so be ready to discuss how you can promote third-party services. Prepare to talk about your experience with upselling or cross-selling, even if it's from a different industry.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team, training opportunities, and career progression. This shows that you're serious about the role and eager to grow within the company.
