Customer Care Consultant

A fast-paced, engaging, and rewarding role within one of the company’s largest departments. With rapid growth across the team, there are excellent opportunities for career progression. The Customer Care role is integral to the business, offering exposure to all aspects of the property industry, including sales, lettings, and property management. You’ll gain a comprehensive understanding of the sector and quickly develop the knowledge and skills needed to build a successful career in estate agency.

Location: Clapham Junction

Hours: Full-time, office-based, working shift patterns of 8am–5pm or 11am–8pm, including two weekend shifts per month.

What’s in it for you?

• Unlimited Earning Potential: With an uncapped commission structure, your earning potential is truly limitless. Expect to earn between £30k-£40k OTE in your first year.
• No Experience? No Problem: As the only Estate Agents in the UK to be OFSTED regulated, we provide industry-leading training to equip you with everything you need to succeed in the property industry.
• Dynamic Environment: Work in a fast-paced, professional, and fun environment that will challenge and excite you every day.
• Career Growth: Join our growing team and kickstart your career with rapid progression opportunities.

If you’re ready to take on an exciting new challenge and build a rewarding career, we’d love to meet you!

Key Responsibilities

• Call and book all valuation enquiries received via our website and online portals.
• Answer overflow calls from all offices, handling a wide range of enquiries.
• Monitor and manage Dexter’s webchat, responding to both new and existing client enquiries.
• Contact all new buyers within 24 hours of registration to complete their profile, recommend support services, and identify cross‑selling opportunities across sales and lettings.
• Contact new sellers one week after instruction to recommend additional support services.
• Manage and update buyer and valuation leads received from other estate agents within our network.

Requirements

• Work in line with our service goals, ensuring customers never have to ask twice and always know what to expect next.
• Develop strong knowledge of the property industry to confidently assist clients with a wide range of queries.
• Balance excellent customer service with a proactive, sales‑oriented approach to promoting third‑party services.
• Maintain a positive, “nothing is too much trouble” attitude.
• Work towards and consistently achieve daily, weekly, and monthly targets.
• Demonstrate the ability to work both independently and as part of a team.
• Thrive in a fast‑paced environment, with the ability to multitask effectively.

Skills

• Excellent communication skills and professional telephone manner.
• Enthusiastic, self‑motivated, and proactive.
• Flexible and adaptable.
• Strong customer focus.
• Target‑driven with a sales‑oriented mindset.
• Confident in handling objections.
• High level of attention to detail.
• Well organised, with the ability to manage a varied workload.
• IT literate, including proficiency in MS Word, Excel, and Outlook.
• Able to work quickly and efficiently in a fast‑paced environment.

What We Offer

• Generous Rewards: Uncapped commission potential with substantial earnings in your first year, as well as monthly award presentation with prizes for top performers.
• Progression: Fast‑track growth within the property industry, with clear development pathways.
• Comprehensive Training: From apprenticeship to industry qualifications, we’ll support your development every step of the way as a Trainee Estate Agent.
• Holiday: Enjoy a generous allowance starting at 25 days annually, plus a birthday day off to celebrate.
• Supportive Environment: Wellbeing programs, team social events, and a fun, dynamic workplace.
• Additional Perks: Pension contribution, beauty and fitness discounts, season ticket loan, cycle‑to‑work scheme, and enhanced maternity/paternity leave.
• Give Back: Paid day off to volunteer at a charity of your choice.