Oliver Wyman - Creative Project/Traffic Coordinator - London

Oliver Wyman, a Marsh (NYSE: MRSH) business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.

Job Overview

You will plan, resource, and operationally drive creative projects end-to-end, ensuring requests are delivered reliably and represent the firm consistently. You act as the studio’s operational front door: translating briefs into scope and timelines, coordinating resources, enforcing process and quality standards, and partnering with stakeholders to deliver right‑first‑time outcomes. In addition, when required you will triage and prioritise incoming work, manage the studio’s workflow and capacity, and act as a central communications point to ensure resources are allocated effectively and deadlines are consistently met.

Key Responsibilities

• Intake and scoping: capture objectives, audiences, constraints and success metrics at intake; work with function leads to propose a realistic scope, timeline, and resource plan, and prioritise requests against business needs.
• Project planning and tracking: build detailed project plans with milestones, owners and dependencies; maintain status updates, risk logs and contingency steps; proactively surface blockers and mitigation options.
• Triage and prioritisation: assess incoming projects for alignment with business priorities and available capacity; flag and elevate conflicts in priority with clear rationale and options.
• Resource and capacity management: align the right skillsets to project needs, monitor utilisation across studio teams, and recommend reallocations to avoid recurring fire‑drills; collaborate with team leads to resolve resource bottlenecks and maintain smooth production schedules.
• Workflow stewardship and optimisation: ensure consistent use of intake systems, templates, version control and file hygiene; continually evaluate and refine resource management and workflow systems to reduce lead time and create predictable outcomes.
• Stakeholder partnership and service: act as the primary point of contact for stakeholders; explain trade‑offs, offer clear options (for example, “two ways to approach this”), and manage expectations with empathy and professionalism; keep all stakeholders informed of priorities and progress.
• Production coordination: monitor project timelines and ensure tasks meet deadlines and quality standards; coordinate with stakeholders to address capacity challenges and maintain production continuity.
• Brand positioning and quality assurance: position work to represent the firm authentically and consistently; use standard approaches first and elevate custom treatments intentionally for approval; coordinate final checks focused on alignment to brief and client outcomes.
• Responsible use of tools and AI: leverage productivity and AI tools to improve planning and efficiency while adhering to ethical, legal and brand guardrails.

How success is measured

• Ensure projects are delivered on time and in line with agreed milestones (excluding client‑driven changes).
• Consistent intake and process adherence, including use of templates, version control, and file hygiene practices.
• Balanced and optimised resource allocation: utilisation is monitored and adjusted to avoid chronic over‑ or under‑capacity and reduce last‑minute escalations.
• Act as the brand positioning gatekeeper: apply standard‑first approaches and document approvals for custom treatments.
• Provide clear, constructive stakeholder service by presenting trade‑offs, options, and timely status updates.
• Minimise last‑minute escalations through proactive planning, early questions, and risk mitigation.
• Demonstrable improvements in workflow efficiency and reduced lead times through process refinement and capacity planning.

Required skills and experience

• Proven project management experience: delivering multi‑stakeholder creative work on time and on brief.
• Workflow and resource management experience: ability to triage work, balance workloads, forecast capacity and optimise team resources.
• Exceptional communication and stakeholder management: able to present trade‑offs, difficult news and recommended solutions clearly and calmly; serve as a central point of communication across teams.
• Strong operational discipline: demonstrated habits in timeliness, intake management, version control and file hygiene.
• Process optimisation: experienced in identifying bottlenecks and implementing improvements to enhance efficiency and operational consistency.
• Brand literacy: the ability to position work to meet firm standards and judge when custom treatment is required.
• Collaboration and leadership: skilled at fostering collaboration across teams, adapting to shifting priorities, and mentoring others in resource coordination.
• Familiarity with project‑management systems: Wrike, Monday.com, Smartsheets or equivalent, cloud file systems and creative review workflows; experience with AI productivity tools is a plus.
• Mindset: solution‑oriented, proactive, disciplined and empathetic under pressure.

What we can offer you

• Full‑time job contract with an attractive compensation package.
• Flexible benefits package which you can tailor to your needs.
• Opportunity for professional growth in a stable, global company.
• Access to mentoring and training programs.
• Inclusive culture with Employee Resources Groups and CSR activities.
• Working in diverse and dynamic teams, friendly and flexible workplace that promotes work‑life balance.
• A range of digital collaboration and online communication tools to support effective team work.
• Various social initiatives and learning opportunities adapted for virtual settings.

Please submit your CV and portfolio in English when applying.

Equal Employment Opportunity and Accommodations

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office‑based teams will identify at least one “anchor day” per week on which their full team will be together in person.