Team Leader in Norwich

We are seeking a talented individual to join our Aviation Claims team at Marsh Risk. This role will be based in Norwich and is a hybrid role that requires working at least three days a week in the office.

Using your knowledge of the business and current processes, this role is key in driving the team forward in terms of efficiency and performance. Marsh Risk has a number of tools available including global data, client information, AI and automation tools.

The Team Leader will be responsible for supporting best practice through the development of staff and the implementation and management of new initiatives.

We will count on you to:

• Engage with key stakeholders and clients as required
• Oversee day-to-day operational activity of the team including guidance through change, data delivery and MI reporting.
• Ensure the team meets SLAs, KPIs and business objectives, through effective management of people and processes.
• Manage and prioritise own and team workloads to meet deadlines and targets and maintain quality of service.
• Proactively manage team performance, to achieve quality, compliance and productivity targets.
• Carry out regular one-to-ones with team members.
• Build and maintain strong working relationships, utilising effective communication, with colleagues, clients and third parties, managing challenging situations effectively.
• Communicate effectively at all levels, including business strategy and objectives.
• Build and maintain a positive and supportive team environment within the department that encourages staff motivation and effectiveness.

What you need to have:

• Effective people management skills and experience
• Communication skills with internal and external stakeholders
• Ability to understand and listen to colleagues and provide relevant support
• Analytical problem-solving skills
• Understanding and knowledge of data delivery

What makes you stand out?

• Workload management and delegation skills
• Coaching and mentoring skills
• Insurance knowledge (not essential)
• AI use in a work environment

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law. We are an equal opportunities employer.

We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.