Operations Assistant in Norwich

We are currently seeking a talented individual to join our Risk Consulting Operations team at Marsh. This role will be based in Norwich. Please note, this will be a hybrid role with three days a week in the office expected per week, however full office attendance will be required during the initial onboarding period.

Operations Assistants sit within the Risk Consulting Ops team based in Norwich, and provide front-line administrative support to delivery and sales colleagues within the Risk Consulting practice. The day-to-day job role involves processing invoice requests, preparation of contracts and administration of the Risk Consulting time tracking system, as well as assisting colleagues with a wide variety of internal queries.

Whilst a background within a similar role would be ideal, we would also welcome applications from entry level candidates who have the right attitude and transferrable skill set.

The successful candidate will be involved in building strong working relationships with a variety of key stakeholders across the Marsh business. Infrequent client contact will be required, however this is primarily an internally-focused role. You will have the opportunity to work as part of a close-knit team, where you will be able to work with a high degree of autonomy and play a strong role in various critical processes. You will have the opportunity to identify areas for process improvement and implement accordingly, with the support of your Line Manager. There is also room for growth within the role, to expand on key tasks and responsibilities as part of owning and operating processes. Marsh will also support with professional development in relevant areas, including funding appropriate qualifications.

We will rely on you to:

• Provide administrative support for delivery colleagues within Risk Consulting, both directly on requests and by performing routine administration tasks.
• Process work assigned with accuracy and diligence, making sure to follow defined processes and making referrals and inquiries as appropriate to ensure work is processed right first time according to internal standards.
• Take account of and keep up to date with changing compliance and procedural requirements.
• Communicate with office leader/office leadership group and other consultants to ensure client satisfaction with office support service levels.
• Assist with ad hoc firm requests or project related activities from time to time.

What you need to have:

• Excellent written and verbal communication skills.
• A proactive, “can do” attitude and strong work ethic.
• Excellent attention to detail and visual accuracy skills, with a “right first time” mindset.
• The ability to work to set procedures within a strongly process-driven environment.
• The capability to manage your own workload while meeting agreed service levels and responding to changing priorities.
• Good level of education, especially strong proficiency with English and Maths.
• Good desktop PC skills, with the ability to pick up new systems quickly.
• Good working knowledge of Microsoft Office, especially Excel.
• The flexibility to travel to our London office, on occasion.

What makes you stand out:

• Experience of administration or operations work, particularly in the financial services sector.
• Qualifications in relevant or similar fields (e.g. CertCII, CertRBCB).

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.