At a Glance
- Tasks: Support colleagues in resolving client accounting issues and improve client service.
- Company: Join Marsh, a global leader in risk and insurance solutions.
- Benefits: Professional development, flexible hybrid work, and a vibrant inclusive culture.
- Other info: Dynamic role with opportunities for career growth and diverse experiences.
- Why this job: Make a real impact while working with talented teams across the globe.
- Qualifications: Strong numeracy skills and proficiency in MS Excel required.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a talented individual to join our Bowring Marsh team at Marsh. This role will be based in Norwich and is a hybrid role that requires working at least three days a week in the office.
What can you expect?
- Fantastic opportunity to provide support to existing London, Norwich and India based colleagues (including Client Executives) in servicing a large multinational, multi-product line portfolio of business.
- You will be tasked with improving client service through the early resolution of client accounting issues.
To make a success of this role, you will be highly numbers and detail orientated and enjoy managing a busy and varied workload. We will count on you to:
- Review and propose solutions to resolve client accounting issues escalated from Marsh Operations involving Bowring Marsh Technicians and Brokers as appropriate.
- Assist the Norwich Management team in providing MI on premium and revenue.
- Understand & ease payment situations and/or provide MI.
- Prepare premium calculations for Bowring Marsh clients.
- Set and achieve specific goals as evidenced in Workday.
What you need to have:
- Solid numeracy skills, together with a good working knowledge of MS Excel.
- Strong attention to detail with a methodical and conscientious approach.
- Planning and organisational skills.
- Excellent written and verbal communication skills.
- Ability to work under pressure.
- Quick to take on-board new information, which is technical in nature.
- Ability to cope with the cyclical nature of the business.
What makes you stand out:
- Experience within a similar role.
- Intermediate MS Excel.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.
We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Global Resolution Specialist (Client Support) - maths/numeracy skills required in Norwich employer: Marsh McLennan
Marsh is an exceptional employer that prioritises professional development and fosters a vibrant, inclusive culture in its Norwich office. With a commitment to hybrid work, employees benefit from flexible arrangements while collaborating with talented colleagues on impactful projects. The company offers a range of career opportunities and rewards, ensuring that every team member can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Global Resolution Specialist (Client Support) - maths/numeracy skills required in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marsh McLennan. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marsh McLennan before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Global Resolution Specialist (Client Support) - maths/numeracy skills required in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marsh McLennan:Your cover letter is your chance to shine! Tell us why you want to work at Marsh McLennan specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marsh McLennan!
How to prepare for a job interview at Marsh McLennan
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
