Fast Track Account Manager (MPS - Marsh Portfolio Solutions) in Norwich

Company:

Marsh

Description:

We are seeking a talented individual to join our Fast Track Account team, within Marsh Portfolio Solutions (MPS) at Marsh. This role can be based within our Norwich, London or Birmingham offices. This is a hybrid role that has a requirement of working at least three days a week in the office.

What can you expect:

The Fast Track Account Manager within Marsh Portfolio Solutions (MPS) is responsible for rapidly developing and managing a portfolio of assigned risks, delivering outstanding operational service, accelerating placement where appropriate and ensuring adherence to agreed Delegated Authority. This role requires exceptional speed, prioritisation and communication skills to manage a high-volume workload and deliver consistent quality.

The Fast Track Account Manager (MPS) receives risks via the workflow team from two sources:

• London (the UK broker)
• Local teams (risks from outside the UK, routed via our Mumbai team)

On receipt of a risk the Account Manager will:

• Review the submission against our agreed Delegated Authority
• Query any issues and request missing documentation promptly.
• Determine whether the risk can be placed under delegated authority or needs referral to Contract Leader for approval; where referral is required, contact the carrier to explain the issues and obtain authorisation.

We will count on you to:

• Rapidly triage incoming risks and prioritise workload to maintain flow.
• Raise and follow up queries with brokers (London or local) and the Mumbai team; building strong working relationships with both.
• Manage endorsements, and other policy administration tasks.
• Support side projects and continuous improvement initiatives to enhance the Fast Track process.
• Keep accurate records and updates in the workflow system
• Escalate complex or high-risk cases to Underwriting Managers or the Team Leader when appropriate.
• Act as the primary operational contact for brokers and internal colleagues on assigned risks.
• Communicate clearly and professionally with carriers, articulating technical issues and securing approvals when needed.
• Maintain close working relationships with the Mumbai operations team to ensure smooth handoffs and consistent service.

Key responsibilities

• Manage a high-volume caseload of incoming risks within the MPS Fast Track stream, ensuring timely review and progression.
• Review submissions against the agreed UW framework and panel carrier appetite, applying commercial judgment to accept, amend or refer risks.
• Request missing documentation and raise technical or commercial queries with brokers and the Mumbai team; follow up promptly to keep files moving.
• Refer risks to Contract Leader for approval when required and liaise with carriers to obtain authorisations, clearly articulating the issues and rationale.
• Complete policy administration tasks including endorsements, TSA and aggregate queries with accuracy and within SLA.
• Maintain precise records and update the workflow/CRM system on status, actions and outcomes.
• Support continuous improvement initiatives and small projects designed to streamline Fast Track processes.
• Escalate exceptions, complex issues and potential non-compliance to the Team Leader or underwriting partners.

What you need to have:

• Proven experience in account management, underwriting support, policy administration or a similar operational role within insurance broking or underwriting.
• Exceptional time management and prioritisation skills; proven ability to work at pace and manage a heavy workload.
• Excellent verbal and written communication skills, with confidence speaking to brokers and carriers and obtaining approvals.
• Strong organisational skills with high attention to detail and reliable follow-through.
• Team player with the ability to build effective relationships with Marsh brokers, the Mumbai operations team and underwriting partners.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.