Client Executive - Aviation Speciality in Norwich

We have a fantastic opportunity for a talented insurance professional to join our high-performing General Aviation Team within the Aviation Specialty at Marsh Risk. The successful individual will be managing an insurance portfolio of General Aviation Clients across the World, with both a Retail and Wholesale focus. This is a business area where we have been working with our London colleagues for over 20 years and have a wealth of knowledge and talent to share with the successful individual, within a highly supportive team. This is a hybrid role that has a requirement of working at least three days a week in the Norwich office.

What to expect: The General Aviation and Specialty Practice combines a deep understanding of our clients and their industries with unparalleled product knowledge, market access and experience in specialty insurance. Product Lines Teams include General Aviation, Aerospace, Space, Airlines and Accident & Health. A Client Executive (CE) is charged with a wide range of responsibilities such as reviewing clients requests, providing bespoke (Re)Insurance placements, for both new business and renewals, on behalf of Wholesale Brokers and Direct Insured and Reinsureds, and providing the ongoing mid-term support as required. The Client Executive works to provide an excellent and compliant client experience.

Alongside the role, we would also include funding and support to complete the Certificate in Insurance (Cert CII) qualification and further study to Diploma (Dip CII) and Advance Diploma (ACII).

We will rely on you to:

• Work closely with and build effective relationships with our Clients, Wholesale Brokers, Colleagues and Insurers to support retention and new business production.
• Manage a portfolio of renewal business, ensuring Clients own and regulatory requirements are met, with the (re)insurance we arrange for them.
• Produce Client Quotations, MRC slips, Endorsements, Certificates of Insurance and provide ongoing mid-term support to our clients as required, using the appropriate systems.
• Liaise with Marsh Fiduciary and Claims teams.
• Manage and prioritise workload, to meet deadlines while maintaining high standards and integrity of service to our Clients, both external and internal.
• Documentation Quality Checking, prior to release of documentation to Client.
• Resolve and manage queries from Clients, Brokers, Fiduciary and Insurers to ensure clarity to all and allow prompt and correct invoicing for and settlement of payments to/from Clients and Insurers.

What you need to have:

• Previous Insurance experience, preferably gained within a Broker environment in an account handling/client facing capacity.
• Good written & verbal communication skills.
• Strong attention to detail and general administrative and organisational skills.
• An interest in and enjoyment from solving problems and developing effective processes.
• Good numeracy skills to work with composite premium calculations.
• Enthusiasm and engagement in your own learning and development and in growing professionally.
• Good IT skills (Outlook, Word and Excel) with confidence to develop skills in new systems and applications quickly.
• Keen interest to work in a diverse and collaborative environment.

What makes you stand out:

• Knowledge of Aviation Insurance and the London market, although full training can be provided for the right candidate.
• Confident, team player, who is able to work both independently and will be keen to support the wider team.
• Proficient at multi-tasking and possess excellent time management skills.
• Keen to develop both your own skills and those of others around you.
• Comfortable liaising with people of all levels.

Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.