Translation Manager in London

We are seeking a talented individual to join our Client Management team at Marsh Risk. This role will be based in London or Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

As Manager of the Translations Department, you will work closely with the Regional Head of Client Management to lead our translation function, ensuring high-quality, timely and cost-effective delivery of translations into English to the business. In this pivotal role you will provide operational leadership, quality oversight and continuous improvement. You will manage a team of Translation Specialists and a Translations Project Co-ordinator.

Your Responsibilities:

• Provide daily leadership and management of your team, fostering a mindset focused on adding value to both colleagues and clients.
• Manage and prioritise demand and capacity planning to meet deadlines and maintain service levels.
• Own quality standards, terminology and style guidance; implement review/QA processes.
• Oversee end-to-end delivery for key programmes and high-impact communications.
• Partner with stakeholders to scope requests, agree timelines, manage expectations and provide advice.
• Manage translation tools and processes (e.g., CAT tools, termbases) and drive adoption/optimisation.
• Own and track key KPIs (turnaround time, quality metrics, capacity, cost) and drive insights, risks and mitigation actions.
• Support vendor management where applicable (briefing, SLAs, evaluation, quality reviews, invoicing checks).
• Work with large language models to help develop the industry standard.

What You’ll Need:

• Native English speaker with strong translation expertise, including translating into English from at least two of: French, German, Spanish.
• Growth mindset and translations industry awareness.
• Proven experience leading operations and managing people (including performance management and development).
• Strong understanding of translation QA, terminology management and style consistency.
• Experience with translation technology (CAT tools) and workflow optimisation.
• Excellent stakeholder management skills; confident influencing and communicating with clarity.
• IoL DipTrans, MA in Translation, or a primary modern languages degree with a significant translation element (or equivalent experience).

What Will Make You Stand Out:

• In-depth knowledge of the insurance/reinsurance industry.
• Use of Wordfast and / or Trados and / or MemoQ.
• Strong transformation or strategic skills; comfortable managing multiple projects and competing deadlines.
• Analytical mindset with experience using data to drive improvement.

Why join our team:

You’ll join a collaborative team where language quality and customer experience matter. This role offers opportunities to shape translation strategy, improve tools and processes, and develop a high-performing team. We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.