At a Glance
- Tasks: Build relationships with clients and support their journey with innovative digital solutions.
- Company: Join Mercer, a leader in transforming employee benefits with a vibrant team culture.
- Benefits: Enjoy professional development, hybrid work, and a supportive environment.
- Other info: Embrace diversity and enjoy a wide range of career opportunities.
- Why this job: Make a real impact while growing your career in a dynamic, inclusive setting.
- Qualifications: Passion for client management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
We are seeking a talented Trainee Client Manager to join our Digital team at Mercer Marsh Benefits. This hybrid role (2-3 days per week in the office) will be based in Bristol OR London.
At MMB Digital, we are at the forefront of transforming the employee benefits experience through innovative digital solutions. Our team is dedicated to leveraging technology and deep market expertise to deliver exceptional service and value to our clients. As part of a high-growth, dynamic environment, you will have the opportunity to contribute to shaping the future of benefits platforms and client engagement.
We will count on you to:
- Develop and maintain relationships with key client stakeholders, providing consultative support throughout the client journey.
- Define and execute a rolling 12-month strategic client plan to protect and grow revenue, including identifying upsell opportunities.
- Lead operational activities such as quarterly business reviews, client planning, milestone tracking, and coordination with delivery teams to ensure excellent service delivery.
- Manage client retention and satisfaction targets, ensuring all client-related systems and toolkits are accurately maintained and communicated.
What you need to have:
- Passion for client management and building relationships, with a client-centric approach.
- Effective organisational and time management skills, able to manage multiple clients and priorities under pressure.
- Excellent verbal and written communication skills, with the ability to set clear agendas and manage expectations.
- A proactive, commercial mindset with business and financial acumen.
- Team player attitude, embracing diversity and inclusion, and a willingness to be challenged and coached.
What makes you stand out:
- Experience managing complex client portfolios and strong client relationship skills.
- Technical knowledge and experience with flexible benefits platforms, especially in the UK benefits market.
- A ‘Just Do It’ mindset with a drive for continuous improvement and career growth.
- Effective communication skills, suitable for junior candidates including graduates with no prior industry experience.
Join us to develop your career in a supportive, inclusive environment where your contributions make a real impact. Enjoy professional development opportunities, engaging work, and a vibrant team culture.
Why join our team:
- We support your growth through professional development opportunities, engaging work, and supportive leadership.
- We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make a meaningful impact for clients, colleagues, and communities.
- Our scale provides a wide range of career opportunities, alongside benefits and rewards designed to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.
We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Trainee Client Manager - Darwin in London employer: Marsh McLennan
Mercer is an exceptional employer that prioritises employee growth and development within a vibrant, inclusive culture. As a Trainee Client Manager, you will benefit from professional development opportunities and the chance to collaborate with talented colleagues in a dynamic environment, all while contributing to innovative solutions that make a meaningful impact. With a commitment to hybrid work, Mercer offers flexibility alongside the advantages of teamwork and connection in the office, making it an ideal place for those seeking a rewarding career in client management.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Client Manager - Darwin in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Mercer and understanding their client management approach. Show us you’re passionate about the role and ready to contribute to the team’s success!
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being able to articulate your thoughts clearly is key. We want to see that you can set agendas and manage expectations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Trainee Client Manager - Darwin in London
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for client management shine through in your application. We want to see how you can build relationships and support clients, so share any relevant experiences that highlight your client-centric approach.
Be Organised:Demonstrate your organisational skills by clearly structuring your application. Use bullet points or headings to make it easy for us to see how you manage multiple priorities and stay on top of tasks under pressure.
Communicate Clearly:Your written communication skills are key! Make sure your application is free from jargon and clearly conveys your ideas. We appreciate straightforward language that sets clear agendas and manages expectations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our dynamic team!
How to prepare for a job interview at Marsh McLennan
✨Know Your Client Management Basics
Before the interview, brush up on your understanding of client management principles. Familiarise yourself with how to build and maintain relationships with clients, as this role is all about providing consultative support throughout the client journey.
✨Showcase Your Organisational Skills
Prepare examples that demonstrate your organisational and time management skills. Think of situations where you successfully managed multiple priorities under pressure, as this will resonate well with the interviewers looking for effective multitaskers.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Since excellent communication skills are crucial for this role, consider rehearsing common interview questions and setting clear agendas for your responses.
✨Embrace a Proactive Mindset
During the interview, convey your proactive attitude and willingness to learn. Share instances where you took initiative or sought out opportunities for improvement, as this aligns perfectly with the 'Just Do It' mindset they value.
