At a Glance
- Tasks: Manage client relationships and ensure top-notch service in workplace pensions.
- Company: Join Marsh, a global leader in risk and management consulting.
- Benefits: Enjoy professional development, hybrid work, and a vibrant, inclusive culture.
- Other info: Collaborate with a high-performing team and explore diverse career opportunities.
- Why this job: Make a real impact on clients' financial wellbeing while growing your career.
- Qualifications: Experience in relationship management and knowledge of UK DC pensions required.
The predicted salary is between 40500 - 49500 £ per year.
Marsh is seeking a Relationship Manager to join our DC Workplace Savings team in the UK. This role can be based out of any of our UK offices. The successful candidate will also be required to travel to meet with clients face-to-face, as and when required.
Marsh Workplace Savings provides workplace pension and retirement savings services that help employers support their employees’ long-term financial wellbeing. The offering includes provider selection and governance, service level monitoring, management information, and delegated investment solutions. It also supports members at and through retirement with access to advice, annuity broking, and drawdown options.
As a Relationship Manager for Marsh Workplace Savings, you will be responsible for managing and maintaining relationships with clients, ensuring they receive the highest level of service and support. You will work closely and proactively with clients, providing a single point of contact and be their voice within the Marsh DC business.
We will rely on you to:
- Manage and deepen relationships across a portfolio of Marsh Workplace Savings clients, acting as the first point of contact for queries, issues, and escalations.
- Provide governance and oversight support for clients’ UK DC pension arrangements, partnering with internal stakeholders and insurer administrators for contract-based schemes.
- Proactively drive client engagement, service delivery, and retention—anticipating needs, resolving issues, and ensuring a consistently strong client experience.
- Support growth activity, including participating in pitches/new business opportunities and traveling to meet clients across the UK as required.
- Collaborate within a high-performing Relationship Management team to share best practice and contribute to a growing function.
What you need to have:
- Experience in relationship management, account management, or pensions consulting (or closely related client-facing role).
- Considerable knowledge of UK Defined Contribution (DC) pensions and the workplace pensions landscape.
- Demonstrated experience managing client relationships end-to-end, including handling queries, escalations, and stakeholder management.
- Willingness and ability to travel to client sites across the UK.
What makes you stand out:
- Experience supporting governance/oversight activities for workplace pension schemes, including operating model and service review activity.
- Exposure to both contract-based DC arrangements (insurer-administered) and master trust environments (e.g., Mercer Master Trust) and the differing client needs across each.
- Comfortable contributing to client presentations/pitches and representing the business externally.
- Experience working in (or closely with) a growing team where continuous improvement, innovation, and development are key priorities.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Relationship Manager - DC Pensions (Workplace Savings) in London employer: Marsh McLennan
Marsh Commercial is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. With a strong focus on employee growth, you will have access to ongoing professional development opportunities while working in a hybrid environment that balances flexibility with in-office teamwork. Join us to make a meaningful impact in insurance and risk management, all while being part of a supportive and forward-thinking team.
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager - DC Pensions (Workplace Savings) in London
✨Tip Number 1: Tap Into Professional Networks
The finance world loves a good connection, so jump into industry-specific groups on platforms like LinkedIn where you can find discussions on financial controlling. Engaging in these communities can expose you to hidden job leads that aren't openly advertised!
✨Tip Number 2: Attend Finance Events and Conferences
Make it a mission to attend finance-related events and conferences, even virtual ones! This is a golden opportunity to network face-to-face with people from companies like Marsh McLennan. You never know who might be your next boss or a crucial contact!
✨Tip Number 3: Showcase Your Expertise
Consider writing articles or sharing insights related to financial controlling or industry trends. Publish these on platforms like LinkedIn to establish yourself as a knowledgeable player in the field. This not only increases your visibility but also catches the attention of recruiters from Marsh McLennan.
✨Tip Number 4: Apply Directly on Company Websites
Since you're going for a full-time gig, don't forget to keep an eye on the careers page of companies you're interested in, like Marsh McLennan. Many companies prefer candidates who apply through their website as it shows genuine interest and makes your application stand out!
We think you need these skills to ace Relationship Manager - DC Pensions (Workplace Savings) in London
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
Tailored Cover Letter is Key:Your cover letter is a chance to shine, especially for a full-time role. Use it to express your genuine interest in Marsh McLennan and the specific impact you hope to make in financial controlling. Mention any relevant qualifications or experiences that align with the company’s goals, and don’t forget to show that you're ready for a long-term commitment!
Certifications Matter:List relevant certifications such as ACCA or CIMA on your CV. These qualifications not only showcase your dedication to the field but also your technical competence in financial principles. If you have any ongoing training or courses, make sure to mention those as well to demonstrate your commitment to continual learning in financial controlling.
Don’t Overlook Soft Skills:While numbers are crucial, so are those soft skills! Financial controllers need strong communication and analytical reasoning abilities. We recommend embedding examples of these skills in your CV and cover letter, like how you’ve successfully delivered financial reports to stakeholders or collaborated with teams to improve processes. Let’s show Marsh McLennan how you can be a team player!
How to prepare for a job interview at Marsh McLennan
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
✨Showcase Your Financial Acumen
If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with Marsh McLennan.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with Marsh McLennan's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
