At a Glance
- Tasks: Support operational initiatives and drive business goals in a dynamic environment.
- Company: Join Mercer, a global leader in risk and management consulting.
- Benefits: Enjoy professional development, hybrid work, and a vibrant, inclusive culture.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real impact while collaborating with talented colleagues on innovative solutions.
- Qualifications: Strong analytical skills and experience in project management and process improvement.
The predicted salary is between 55000 - 65000 € per year.
We are seeking a talented individual to join our Operations team at Mercer Marsh Benefits (MMB). The role will be based in our London office. This is a hybrid role that has a requirement of working at least three days a week in the office.
The role of the Operations Manager will be to support the business on operational initiatives, which deliver business strategy as well as tactically running business activities to support delivery of business goals and outcomes. The role will work across all aspects of business operations - clients, people, finance, and process.
We will count on you to:
- Support business segment leaders and other senior specialists in the execution of agreed strategic and tactical initiatives that drive and deliver desired metrics, business goals and outcomes that align with the overall business strategy.
- Drive and deliver data analytics and metrics reporting for segments and specialist areas.
- Manage data and reporting requests and propose areas for improvement.
- Build and enhance our operational foundation by identifying opportunities to improve operational processes, increase efficiencies, and implement automation for business-as-usual tasks.
- Support with financial and revenue recognition processes.
- Manage stakeholders effectively and drive change initiatives to ensure successful implementation of process improvements.
- Ensure that the roll-out of initiatives and ongoing execution meet the quality standards and benefit realisation expectations and identify opportunities for process improvements to share with the broader community.
- Apply strong problem-solving (and project management) skills to lead and coordinate operational projects, ensuring timely delivery and alignment with business objectives.
- Facilitate the communication of lessons learned as part of implementation efforts and share insights within a function as well as to the broader team of Operations Managers.
- Help to develop and deliver training and supplemental materials.
What you need to have:
- Capable analytical, organisational, planning, and interpersonal skills.
- Experience in business process improvement, problem solving, and project management.
- You are solution focused, with the ability to present data outcomes.
- Proficiency in MS Office Tools, especially PowerPoint and advanced Excel capacities.
- An understanding of the global medical and protection markets.
- Ability to prioritise and handle multiple tasks and be a natural problem solver in a demanding work environment.
- Relevant benefits experience gained from working as a Senior Consultant within a Broker or an insurer, managing large and challenging clients is desirable.
What makes you stand out:
- Experience with automation and driving operational efficiencies to streamline processes and improve productivity.
- Growth focussed mindset with the desire to seek out new business opportunities and develop business yourself and for the team.
- Understanding of, or exposure to International Benefit solutions.
- Effective client focus.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Operations Manager in London employer: Marsh McLennan
Mercer is an exceptional employer that prioritises professional development and fosters a vibrant, inclusive culture in its London office. With a strong focus on employee growth opportunities and a commitment to work-life balance through hybrid working arrangements, Mercer empowers its Operations Managers to drive impactful change while collaborating with talented colleagues. The company's global reach and diverse client base provide unique advantages for those looking to make a meaningful contribution in the field of business operations.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mercer on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Mercer’s operations and think about how your skills in process improvement and project management can add value. Be ready to share specific examples from your experience.
✨Tip Number 3
Show off your analytical skills during the interview! Bring along some data-driven insights or examples of how you've improved processes in the past. This will demonstrate your problem-solving abilities and align with what they’re looking for.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and mentioning something specific from your conversation can leave a lasting impression.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your experience in business process improvement and project management, as these are key aspects of the job. We want to see how your skills align with our needs!
Showcase Your Analytical Skills:Since the role involves driving data analytics and metrics reporting, be sure to include examples of how you've used analytical skills in past roles. We love seeing candidates who can present data outcomes effectively!
Demonstrate Problem-Solving Abilities:We’re looking for natural problem solvers! Share specific instances where you’ve tackled challenges or improved processes. This will help us understand how you approach operational projects and drive change.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it shows you’re keen on joining our team at Mercer!
How to prepare for a job interview at Marsh McLennan
✨Know Your Operations Inside Out
Before the interview, dive deep into understanding the operations of Mercer Marsh Benefits. Familiarise yourself with their business strategies, operational initiatives, and how they align with overall goals. This will help you speak confidently about how your skills can contribute to their objectives.
✨Showcase Your Problem-Solving Skills
Prepare specific examples from your past experiences where you've successfully tackled operational challenges. Highlight your analytical and project management skills, and be ready to discuss how you can apply these to improve processes at Mercer.
✨Master the Metrics
Since the role involves data analytics and reporting, brush up on your proficiency in Excel and PowerPoint. Be prepared to discuss how you've used data to drive decisions and improvements in previous roles, and think about how you can leverage this at Mercer.
✨Engage with Stakeholders
Demonstrate your ability to manage stakeholders effectively by preparing to discuss your communication strategies. Think of examples where you've driven change initiatives and how you ensured successful implementation of process improvements in a collaborative environment.
