At a Glance
- Tasks: Manage client relationships and provide tailored solutions in the pensions sector.
- Company: Join Mercer, a global leader in risk and consulting services.
- Benefits: Professional development, flexible work options, and a vibrant inclusive culture.
- Other info: Opportunities for career growth in a supportive and diverse environment.
- Why this job: Make a real impact by helping clients navigate their pension needs.
- Qualifications: Experience in client relationship management within financial services is essential.
The predicted salary is between 56700 - 69300 £ per year.
Mercer has an opportunity for a DC Master Trust Relationship Manager to join our team in London. As a Relationship Manager for the Mercer Master Trust (MMT), you will be responsible for managing and maintaining relationships with clients, ensuring they receive the highest level of service and support. You will work closely with clients and other stakeholders to understand their needs and provide them with tailored solutions that meet their specific requirements. You will also be responsible for developing growth strategies which align other Mercer or MMC products and services to the needs of the client.
We will count on you for:
- Build and maintain strong relationships with clients, acting as their primary point of contact for all queries and concerns.
- Develop a deep understanding of clients' business, their needs and requirements, and provide them with tailored solutions within the product and through a strong commercial focus, the wider business.
- Work closely with internal and external teams to ensure that clients remain the priority and receive the highest level of service and support.
- Monitor client satisfaction levels and take proactive steps to address any issues or concerns.
- Using belief-based engagement, identify opportunities to upsell and cross-sell additional services to clients, further strengthening Mercer's relationship.
- Ensure that all client data is accurate and up-to-date, internal operational tasks are completed within allocated time frames and that all client interactions are recorded in the appropriate systems and shared with key personnel.
- Attend client meetings and industry events where appropriate, representing Mercer.
- Deliver live demonstrations to colleagues, industry experts, prospects, clients and members.
- Provide regular reports to senior management on client satisfaction levels, revenue growth, and other key performance indicators.
What you need to have:
- Experience in a similar role, preferably within the pensions or financial services industry.
- Excellent knowledge of defined contribution pension schemes and the UK pensions landscape.
- Proven track record of building and maintaining strong client relationships.
- Strong problem-solving and analytical skills, with the ability to identify and address client needs and concerns.
- Customer-focused mindset, with a strong commitment to delivering high-quality service and support to clients.
What makes you stand out:
- Excellent communication and interpersonal skills, with the ability to communicate complex information in a clear and concise manner.
- Experience in upselling and cross-selling additional services to clients.
Why join our team:
- We help you be your best through professional development opportunities, interesting work, and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Mercer is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
DC Master Trust Relationship Manager in London employer: Marsh McLennan
Marsh McLennan is an exceptional employer, offering a vibrant and inclusive work culture that fosters professional growth and development. As a Pensions Risk Transfer Consultant in Greater London, you will have the opportunity to make a meaningful impact on clients and communities while managing diverse portfolios and leading projects. With a commitment to employee well-being and continuous learning, Marsh McLennan stands out as a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land DC Master Trust Relationship Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Marsh McLennan. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace DC Master Trust Relationship Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Marsh McLennan.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Marsh McLennan's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Marsh McLennan
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Marsh McLennan.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Marsh McLennan will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Marsh McLennan employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
