At a Glance
- Tasks: Manage complex client relationships and drive innovative solutions in Global Benefits Management.
- Company: Join Mercer, a global leader in risk and consulting with a vibrant culture.
- Benefits: Professional development, flexible work options, and a supportive team environment.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact while collaborating with talented colleagues on strategic projects.
- Qualifications: Experience in Global Benefits and strong project management skills required.
The predicted salary is between 60000 - 80000 £ per year.
Mercer is seeking a Global Benefits Management (GBM) Account Director who will be responsible for managing the GBM relationship with our largest strategic and most complex accounts outbound from UK/ Europe. You will focus on client retention and satisfaction, bringing new ideas, innovative thinking and regular points of view in the GBM arena to our clients as well as ensuring we are operationally effective.
We will count on you to:
- The Account Director will be a point of escalation for any GBM account issues, lead and scope global review meetings and take the lead on any rebid situations.
- Where applicable you will also ensure alignment and oversight of the delivery of our technology solution, Darwin.
- This individual will also support sales as a technical expert and contribute to the design and delivery of our strategic content in annual review meetings/ strategy sessions relating to cost optimization and benefit design in the wider client portfolio, including mentoring and upskilling the wider team members.
- Manage the overall GBM client relationship with our largest most strategic complex accounts.
- Work with the GBM client team to ensure client satisfaction, setting clear direction on how the team will meet client expectations.
- Ensure client health is managed effectively, there is strong internal and external stakeholder management with a focus on avoiding or securing re-bids.
- Work with the GBM Sales team to drive pipeline population and demonstrate the added value we provide relating to cost management and benefit design.
- Deliver and evolve our thought leadership and insights that can be integrated into the way we work and at annual review meetings, creating templates and supporting wider account meetings to mentor and coach.
- Support in the delivery of training to the GBM Local Network on new initiatives to ensure global and local are aligned.
- Support GBM Local, GBM Account Managers training as required.
What you need to have:
- Proven experience and knowledge of the Global Benefits environment.
- Extensive experience of building and sustaining multinational client relationships.
- Ability to connect and foster trusted relationships internally and externally.
- Significant delivery of Consulting and/or Broking expertise.
- Strong project management skills.
- Ability to inspire and develop strategic insights.
- Excellent verbal and written communication skills in English.
What makes you stand out:
- Collaborative way of working and good communicator.
- Excellent teamwork and experience working with virtual and global team members.
- A positive and energetic attitude, inspiring other team members.
- A commercial acumen together with strong negotiation skills.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Account Director – Global Benefits Management – London or Bristol employer: Marsh McLennan
Mercer is an exceptional employer that prioritises professional development and fosters a vibrant, inclusive culture where employees can thrive. With a commitment to flexible working arrangements and a focus on collaboration, Mercer offers its team members the opportunity to work with talented colleagues on innovative solutions that make a real impact. The company's scale not only provides diverse career opportunities but also a comprehensive benefits package designed to enhance employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Account Director – Global Benefits Management – London or Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We should be ready to discuss how our skills align with their needs. Practise common interview questions and have some thoughtful questions of our own to show we’re genuinely interested.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping us top of mind. It shows our enthusiasm for the role and gives us another chance to highlight why we’re the perfect fit.
✨Tip Number 4
Don’t hesitate to apply through our website! We’ve got loads of opportunities waiting for talented folks like us. Plus, it’s a great way to ensure our application gets seen by the right people.
We think you need these skills to ace Account Director – Global Benefits Management – London or Bristol
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing complex client relationships and your knowledge of the Global Benefits environment. We want to see how you can bring innovative ideas to the table!
Showcase Your Communication Skills:Since excellent verbal and written communication skills are key for this role, ensure your application reflects that. Use clear and concise language, and don’t shy away from showcasing your ability to inspire and connect with others.
Demonstrate Your Project Management Expertise:We’re looking for someone with strong project management skills. In your application, provide examples of how you've successfully managed projects in the past, especially those involving multinational clients or complex accounts.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Mercer!
How to prepare for a job interview at Marsh McLennan
✨Know Your Global Benefits Inside Out
Make sure you brush up on your knowledge of the Global Benefits environment. Familiarise yourself with current trends, challenges, and innovations in the sector. This will not only help you answer questions confidently but also allow you to bring fresh ideas to the table during discussions.
✨Showcase Your Relationship-Building Skills
Since the role focuses heavily on managing complex client relationships, prepare examples that demonstrate your ability to build and sustain these connections. Think about times when you've successfully navigated challenging situations or fostered trust with clients and colleagues.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and project management skills. Practice articulating how you would handle specific situations, such as a client issue or a rebid scenario, showcasing your strategic insights and negotiation abilities.
✨Emphasise Your Collaborative Spirit
Mercer values teamwork and collaboration, so be ready to discuss how you've worked effectively in diverse teams. Share experiences where you've inspired others or contributed to a positive team dynamic, highlighting your communication skills and energetic attitude.
