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- Tasks: Serve clients with personal lines insurance, managing renewals and queries.
- Company: Join Marsh Commercial, a leader in risk management and insurance.
- Benefits: Hybrid work, professional development, and chartered qualifications.
- Why this job: Kickstart your career in insurance with a supportive team and exciting opportunities.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Inclusive culture with career growth and well-being benefits.
The predicted salary is between 600 - 900 £ per month.
We are seeking a talented individual to join our Personal Lines team at Marsh Commercial. This role will be based in Egham and is a hybrid role that requires working at least three days a week in the office.
We have an exciting opportunity here at Marsh Commercial as we are looking to recruit a Client Advisor to join us in one of our specialist teams. Within your role, you’ll be responsible for servicing both new and existing clients with a range of personal lines insurance products. We are happy to consider those with a background within customer service or a similar industry who are looking for a change in career. If successful, you’ll be provided with a first-class induction and the opportunity to attain chartered insurance qualifications.
Once you have received initial training and support, you will be responsible for servicing a dedicated portfolio of clients. This can involve managing renewals, invoicing, producing new quotes, upselling/cross-selling additional products, and handling any additional queries that are presented.
We will rely on you to:
- Provide excellent client service on all aspects of account management to our clients, ensuring client needs are identified and met in line with agreed service standards.
- Ensure timely completion of all set tasks ensuring client satisfaction at all times.
- Demonstrate your adaptability skills when required in order to support colleagues in completing business critical tasks.
- Develop meaningful working relationships with our insurer partners through regular contact and liaison to better serve our clients.
- Through training, coaching and mentoring, have a thorough understanding of all major classes of insurance that we offer our clients and keep abreast of new technical and product developments.
What you need to have:
- Ideally, you’ll have a background within customer service administration or a similar experience.
- Strong literacy, numeracy, administration and communication skills that can be demonstrated via qualifications/grades gained during education.
- Ability to remain calm under pressure and be able to work flexibly when required.
- Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
- Experience utilising the Microsoft Office suite and similar products.
What makes you stand out:
- A desire for a long-term career within the insurance industry.
- A thirst for learning and the opportunity to study for further insurance-related qualifications.
- Background within the insurance industry (personal lines, motor, commercial, etc.) although not essential.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being.
Trainee Client Advisor in Egham employer: Marsh McLennan
Contact Detail:
Marsh McLennan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Client Advisor in Egham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the insurance industry. A personal introduction can make all the difference when you're trying to land that Trainee Client Advisor role.
✨Tip Number 2
Prepare for those interviews! Research Marsh Commercial and understand their values and services. Be ready to discuss how your customer service experience aligns with their needs, and don’t forget to showcase your adaptability skills!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your answers. Focus on demonstrating your strong communication skills and your desire for a long-term career in the insurance industry.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Marsh Commercial. Don’t miss out on this opportunity!
We think you need these skills to ace Trainee Client Advisor in Egham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trainee Client Advisor role. Highlight any customer service experience and relevant skills that match what we're looking for. This shows us you're serious about the position!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to join Marsh Commercial and how your background makes you a great fit. Keep it friendly and professional, just like we are!
Showcase Your Skills: Don’t forget to mention your organisational and communication skills in your application. We love candidates who can juggle multiple tasks and keep calm under pressure, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Marsh McLennan
✨Know Your Stuff
Before the interview, make sure you understand the basics of personal lines insurance and the role of a Client Advisor. Familiarise yourself with common insurance products and terms, as this will show your enthusiasm and readiness to learn.
✨Showcase Your Customer Service Skills
Since the role requires excellent client service, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to remain calm under pressure and how you’ve built relationships with clients.
✨Demonstrate Adaptability
The job involves managing multiple tasks and adapting to changing situations. Be ready to discuss times when you had to adjust your approach or priorities. This will illustrate your flexibility and problem-solving skills, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.