Operations Assistant in Bristol

We are looking for an Operations Assistant to join our Victor Team. This role can be based in our Bristol, Cambridge, London, Witham or Leeds office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Victor and its businesses operate as Managing General Agency (MGA), offering a wide range of property, liability, motor and specialty insurance products in the UK. The role involves working closely with business leaders, Underwriting class owners and the wider business to carry out a wide range of operational activities enabling Victor UK to provide a market leading service offering.

You will support project teams, assist with data analysis related to products and customers, and help manage overdue payments by contacting brokers. Providing frontline support to brokers and internal teams with system access and account questions will also be part of your role. Additional tasks include preparing regular reports, testing system updates, and helping with claims data. You will also assist the operations team with daily queries and tasks. This role is essential in supporting smooth operations and continuous improvement across the business.

We will rely on you to:

• Support the agreed product review programme and work with stakeholders to deliver subsequent enhancements.
• Provide solutions to improve efficiencies for issues identified within product, process or underwriting performance.
• Ensure business objectives, quality standards and regulatory standards are maintained.
• Work with the business to identify, manage and resolve product or process defects and support in achieving the required level of operational effectiveness.
• Extraction, analysis and presentation of data relating to product, system, user and customer behaviours.
• Manage business aged debt; including contacting broking agents via telephone and email to ensure prompt premium payment and reconciliation.
• Provide broker support, offering our agents a front line support function to deal with system and risk issues connected with aged debt, portal & A2A system access and telephony issues.
• Provide agency support; ensuring a consistent broker set up function, watch list management checking for poor credit and general account administration.
• Create regular risk bordereaux reports; quality controlling the data and timely submissions to insurers.
• Test system changes, bordereau changes and document updates.
• Deliver claims data into the Acturis risk management system.
• Support the Operations Specialists and Operations Lead where appropriate.

What you need to have:

• Basic knowledge of the insurance industry and the insurance placement process.
• Strong MS Excel knowledge and experience.
• Excellent interpersonal skills with the ability to develop effective, long-term relationships.
• Working well under pressure and ability to adapt and remain flexible in approach.
• Thorough organisational skills with effective prioritisation of workloads.

What makes you stand out:

• An understanding of underwriting and broking processes.
• Experience in process improvement and enhancement.
• Financial analysis, aged debt & credit control experience.
• Recognising personal development needs and taking responsibility for continuous learning.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Victor offers a connected culture of talented, inspired individuals, and a work environment where colleagues can grow and succeed. At Victor, your voice is heard, your skills are sharpened and your ambitions nurtured. We value diversity in thought and background and are looking for individuals who are up for the challenge of creating the insurance enterprise of the future.