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For Companies At a Glance
- Tasks: Support clients with employee benefits and assist the consulting team in data analysis.
- Company: Join Mercer Marsh Benefits, a global leader in health and benefits.
- Benefits: Comprehensive training, apprenticeship opportunities, and excellent career growth.
- Why this job: Kickstart your career in Financial Services with a dynamic and supportive team.
- Qualifications: 5 GCSEs including English & Maths; customer service experience preferred.
- Other info: Diverse culture that values collaboration and continuous improvement.
The predicted salary is between 500 - 1500 £ per month.
Mercer Marsh Benefits â„¢ (MMB) is part of the Marsh McLennan family, bringing together a broad spectrum of expertise to help clients navigate the complex world of people risks, cost management and employee benefits. MMB is a global leader in the health and benefits marketplace. Operating in 135 countries, our team of specialists design benefits solutions that meet the needs of businesses and their people, drawing from global intelligence and adapting that wealth of experience to local markets.
Location: Bristol, Birmingham, Chichester. Start date: Monday 23 February 2026.
What can you expect?
- A fantastic opportunity to work in a varied and challenging client support role in which you will be an integral part of the success of MMB, offering a great opportunity to begin a career within Financial Services.
Key Responsibilities
- Provide account support to our clients for employee benefits, including preparing quote requests, processing renewals and drafting recommendation reports.
- Support the consulting team in gathering, organising and analysing data.
- Deliver a market-leading service in partnership with internal/external stakeholders.
- Respond to client and provider queries in line with SLAs.
- Attend client meetings as required.
- Champion continuous improvement within your team/location.
- Develop and maintain technical and market knowledge.
- Prioritise responsibilities and work to deadlines.
Qualifications
- 5 GCSE’s at Grades 9–4 (including English & Maths)
- Right to Work in the UK or Republic of Ireland (no visa sponsorship provided)
- Previous experience within a client/customer facing role, gained within similar environments such as retail or hospitality
- Good understanding of Microsoft applications such as Excel, Word and Outlook
- Excellent written and oral communication skills, with the ability to build rapport with colleagues and clients
- Excellent planning and organisation skills, with the ability to work to deadlines and prioritise responsibilities
- Ability to work independently and as part of a team
- Enthusiasm and pride in delivering high quality work and customer service
- Intellectual curiosity; seeking opportunities to develop new skills
What makes you stand out
- Team player with a willingness to share ideas, knowledge and experiences
- Demonstrate enthusiasm and pride in maintaining a high standard of work
- Keen interest to work in a diverse and collaborative environment
- Good attention to detail
- Ability to multitask and prioritise responsibilities
Why join our team?
- A comprehensive training program to give you the technical knowledge and process understanding to thrive in your role
- Opportunity to complete an apprenticeship that includes the industry recognised Certificate of Insurance (CII) qualification
- Excellent development, career mobility and advancement opportunities
- Learning and challenging yourself every day, throughout your career
- Exposure to working with some of the most experienced colleagues in the industry
- Open, positive culture where diversity is valued and celebrated
We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us.
Trainee Client Support Administrator employer: Marsh McLennan Companies
Contact Detail:
Marsh McLennan Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Client Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand MMB's values and how they align with your own. This will help you answer questions confidently and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Since this role involves client interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable with discussing your experiences and ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining MMB and ready to take that first step in your career.
We think you need these skills to ace Trainee Client Support Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Trainee Client Support Administrator role. Highlight your relevant experience, especially in client-facing roles, and show how your skills align with what we’re looking for at MMB.
Showcase Your Communication Skills: Since excellent written and oral communication is key for this position, use your application to demonstrate these skills. Keep your language clear and professional, and don’t forget to proofread for any typos or errors!
Highlight Your Team Spirit: We love team players! In your application, mention any experiences where you’ve collaborated with others or shared ideas. This will show us that you’re ready to contribute to our positive and diverse culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at Marsh McLennan Companies
✨Know Your Stuff
Before the interview, make sure you understand the basics of employee benefits and the role of a Client Support Administrator. Brush up on your knowledge of Mercer Marsh Benefits and their services. This will help you answer questions confidently and show your enthusiasm for the position.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully communicated with clients or colleagues. This will demonstrate your ability to build rapport and handle queries effectively.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage deadlines. Think of specific instances where you juggled multiple responsibilities and still delivered high-quality work. This will highlight your planning skills, which are crucial for this role.
✨Emphasise Your Team Spirit
MMB values collaboration, so be prepared to talk about your experiences working in teams. Share examples of how you contributed to team success and how you’re willing to share ideas and support your colleagues. This will show that you’re a great fit for their positive culture.
