Systems & Process Training Specialist

Company: Marsh

Description:

The Systems & Process Training Specialist will support Marsh UK and Ireland with bespoke technical training for client-facing and operational teams.

What can you expect?

The main focus of the role is to plan, conduct, and evaluate training that ensures colleagues are prepared and have the skills and training to perform in their role.

Alongside day-to-day technical training requirements for our core insurance broking and placement platforms, the training specialist will also support the long-term development of new and existing platforms, systems, and associated processes.

We will count on you to:

1. Be responsible for the full training lifecycle, from design and delivery through to evaluation.
2. Design training programmes and develop an appropriate mix of formal and informal development activities, ensuring the learning environment and resources support learner needs.
3. Design and create course materials and supporting documents such as hand-outs, guides, manuals, and exercises.
4. Deliver training programmes in a range of formats and settings including online (e-learning/webinar), formal (classroom), and informal (floor-walking).
5. Provide post-training support and coaching to learners.
6. Evaluate the effectiveness of training programmes and learning outcomes – using this information to understand individual learning styles and adapting as required.
7. Keep records of learner development and resource allocation.

What you need to have:

1. Professional training qualification and/or significant demonstrable training experience.
2. Previous experience in a systems training role.
3. Excellent communication skills, able to explain complex subjects in a clear and concise way.
4. Expert user of key office and training packages, including PowerPoint, Excel, Word, and Adobe Captivate (or similar).

What makes you stand out?

1. Systems training experience within the Insurance or Financial Services industry.

Why join our team:

1. We help you be your best through professional development opportunities, interesting work, and supportive leaders.
2. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients, and communities.
3. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of all characteristics protected by applicable law. We are an equal opportunities employer.

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