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- Tasks: Manage and handle complex insurance claims with a focus on excellent service.
- Company: Dynamic insurance firm offering hybrid working and a supportive culture.
- Benefits: Professional development, inclusive environment, and competitive rewards.
- Other info: Entry-level candidates welcome; full training provided.
- Why this job: Join a vibrant team and make a real impact in the insurance industry.
- Qualifications: Attention to detail, strong communication skills, and a passion for learning.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a number of talented individuals to join our claims teams in Norwich. These will be hybrid roles, with a requirement of working at least three days a week in the office.
Full training and support will be provided, so if you are someone who thrives on delivering an impeccable level of service with excellent attention to detail and strong communication skills, we would be very keen to hear from you! Whilst previous Claims/Insurance experience would be ideal, we would also be happy to consider entry-level candidates, as long as they are able to demonstrate a genuine interest in a career within Insurance.
Please note, these are not call centre roles and are technical in nature, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.
We will rely on you to:
- Receive, handle and manage new claim notification, subsequent updates and collection requests.
- Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients.
- Review and interpret policy wordings to obtain the best claims settlements for Clients.
- Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s.
- Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.
What you need to have:
- Strong attention to detail with a methodical and conscientious approach.
- Planning and organisational skills.
- Quick to take on-board new information which is technical in nature.
- Analytically minded with the ability to resolve complex queries.
- Excellent written and verbal communication skills.
- Good numeracy skills.
- Able to promote continuous improvement and respond positively to change.
- Good standard of education.
What makes you stand out:
- Previous claims handling/insurance experience, with either an Insurer or Broker.
- For consideration for a more senior level position, previous training, coaching and mentoring experience together with prior experience of operating at a senior level, would be ideal.
- CII qualifications or a willingness to study for and obtain.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Technical Claims Handler - (Hybrid Working) in Norwich employer: Marsh & McLennan Companies
Contact Detail:
Marsh & McLennan Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Handler - (Hybrid Working) in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Since this role involves complex insurance contracts, make sure you understand the basics of claims handling and policy wordings.
✨Tip Number 3
Showcase your attention to detail during interviews. Bring examples of how you've successfully managed complex tasks or resolved issues in the past. This will demonstrate your fit for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Claims Handler - (Hybrid Working) in Norwich
Some tips for your application 🫡
Show Your Passion for Insurance: When writing your application, let us know why you're interested in a career in insurance. Even if you don't have previous experience, sharing your enthusiasm can really make you stand out!
Be Detail-Oriented: Since the role requires strong attention to detail, make sure your application is free from typos and errors. A well-structured application reflects your methodical approach and conscientiousness.
Highlight Relevant Skills: Focus on showcasing your communication skills and analytical mindset. Use examples from your past experiences that demonstrate how you've successfully handled complex situations or resolved queries.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Marsh & McLennan Companies
✨Know Your Stuff
Before the interview, make sure you understand the basics of claims handling and insurance. Brush up on key terms and processes, especially those related to complex global contracts. This will show your genuine interest in the role and help you answer technical questions with confidence.
✨Showcase Your Attention to Detail
Since this role requires a strong attention to detail, prepare examples from your past experiences where you've demonstrated this skill. Whether it's a project at school or a previous job, be ready to discuss how your meticulous approach led to successful outcomes.
✨Practice Your Communication Skills
As a Technical Claims Handler, you'll need excellent communication skills. Practice explaining complex ideas simply and clearly. You might even want to do a mock interview with a friend to get comfortable articulating your thoughts under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and genuinely interested in the position and the company.