Overview
In this role you will manage insurer accounts and ensure timely premium payments, while reconciling fiduciary records and monitoring claims funds. You will resolve billing queries, build strong relationships with insurers and colleagues, and support continuous improvement through technology, including AI-enabled tools. This hybrid Norwich position emphasizes accurate financial controls and proactive stakeholder engagement to reduce risk and drive efficiency.
Pay / Benefits
- professional development opportunities
- supportive leaders
- vibrant and inclusive culture
- career opportunities
- well-being benefits and rewards
- hybrid work flexibility
Responsibilities
- Manage insurer accounts to ensure premiums are paid on time
- Monitor and collect outstanding claims funds and allocate cash promptly
- Perform regular reconciliations to maintain fiduciary record integrity
- Investigate and resolve billing discrepancies with root-cause analysis
- Handle queries from internal and external stakeholders with high service levels
- Build strong working relationships with insurers, brokers, and colleagues
- Attend meetings in-person or virtually and contribute actively
- Monitor aged debt and take action to minimise risk and resolve issues
Key requirements
- Minimum of 1 year's Credit Control experience
- Strong organisational skills and ability to manage multiple tasks
- Excellent communication skills with stakeholders
- Attention to detail with ability to investigate complex queries
- Experience with Microsoft Office and other business systems
- Proactive and solution-focused problem solving
- Comfort with using technology and AI-enabled tools
- stakeholder management
- customer service orientation
- analytical mindset
- Microsoft Excel
- Microsoft Office applications
- AI-enabled tools
Senior Analyst - Insurance Operations in Norwich employer: Marsh & McLennan Companies
At Marsh McLennan, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters professional development and collaboration. Located in the heart of London, our hybrid work model allows for flexibility while ensuring meaningful engagement with talented colleagues. With a commitment to diversity and a range of career opportunities, we empower our employees to thrive and make a significant impact in the compliance monitoring field.
Contact Details:
Marsh & McLennan Companies Recruitment Team
