Global Resolution Specialist (Client Support) in Norwich

We are seeking a talented individual to join our Bowring Marsh team at Marsh. This role will be based in Norwich and is a hybrid role that requires working at least three days a week in the office.

What can you expect? A fantastic opportunity to provide support to existing London, Norwich and India based colleagues (including Client Executives) in servicing a large multinational, multi-product line portfolio of business. You will be tasked with improving client service through the early resolution of client accounting issues.

To make a success of this role, you will be highly numbers and detail orientated and enjoy managing a busy and varied workload.

We will count on you to:

• Review and propose solutions to resolve client accounting issues escalated from Marsh Operations involving Bowring Marsh Technicians and Brokers as appropriate.
• Assist the Norwich Management team in providing MI on premium and revenue.
• Understand & ease payment situations and/or provide MI.
• Prepare premium calculations for Bowring Marsh clients.
• Set and achieve specific goals as evidenced in Workday.

What you need to have:

• Solid numeracy skills, together with a good working knowledge of MS Excel.
• Strong attention to detail with a methodical and conscientious approach.
• Planning and organisational skills.
• Excellent written and verbal communication skills.
• Ability to work under pressure.
• Quick to take on board new information, which is technical in nature.
• Ability to cope with the cyclical nature of the business.

What makes you stand out:

• Experience within a similar role.
• Intermediate MS Excel.

Why join our team? We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.

We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.