Entry-Level Opportunity - Client Manager - Aviation & Aerospace Practice in Norwich

We are seeking a talented individual to join our Aviation & Aerospace team at Marsh. This role will be based in Norwich and is a hybrid role that requires working at least three days a week in the office.

The Aviation & Aerospace Specialty Practice combines a deep understanding of our clients and their industries with unparalleled product knowledge, market access and experience in specialty insurance. Product Lines Teams include General Aviation, Aerospace, Airlines and Accident & Health.

We have a fantastic opportunity for an enthusiastic individual to kick start a career in Financial Services by joining the high-performing Aviation & Aerospace team who work within a highly skilled Practice that specialises in managing a portfolio of global Aviation & Aerospace clients. This will include the funding and support to complete the Certificate in Insurance (CertCII) qualification and further study to Diploma and Advance Diploma if desired.

As a Client Manager (CM), you’ll be responsible for providing intimate support to both the Client Executive (CE) and Broker in the management of the placement process for new business and renewals. You’ll support Practice colleagues in both Norwich & London to provide an excellent and compliant client experience. You will be aligned with one Aviation Product Line Client Manager sub-team but support the wider CM team.

We will rely on you to:

• Work closely with CE, Broker and Advisory teams to support client retention and new business production.
• Build effective relationships with our Operations colleagues (Technical Service and Invoicing (TS&I) - invoicing & submissions, Fiduciary - accounts and Claims).
• Manage and prioritise workload to meet deadlines while maintaining high standards and integrity of service to Marsh local & global offices and external clients.
• Arrange Client Onboarding activities to ensure due diligence.
• Prepare Contract documentation to support the placing of insurance contracts using the appropriate systems.
• Conduct Quality Checking at various key stages of both Renewal and New Business journeys, ensuring clean and timely hand over to the next step.
• Resolve and manage Queries from CEs, PS, Fiduciary and Underwriters to ensure clarity to all and allow prompt and correct invoicing for and settlement of payments to/from Clients, Underwriters and Third Parties.
• Ensure procedural compliance and follow, as well as promote, Best Practice alongside Marsh's Client First Principles.
• Assist with collating and reviewing data with a focus on maintaining (and aiming for continuous improvement of) various client service and legal Key Performance Indicators and Service Level Agreements.
• Have a willingness to share ideas, knowledge and experiences.
• Be a team player with an enthusiasm to help others.

What you need to have:

• Level 3 qualifications (A-Level, T-Level or BTEC) or Level 2 qualifications (GCSE Grades 9-4 or equivalent) with work experience.
• Good written & verbal communication skills.
• Strong attention to detail and general administrative & organisational skills.
• An interest in and enjoyment from solving problems and developing effective processes.
• Good numeracy skills to work with premium calculations.
• Enthusiasm and engagement in your own learning & development and in growing professionally.
• Good IT skills with confidence to develop skills in new systems and applications quickly.
• Keen interest to work in a diverse and collaborative environment.

What makes you stand out:

• Some experience / exposure of working within insurance, however this is not essential.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.

We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.