At a Glance
- Tasks: Manage insurance portfolios for clients in the aviation sector and ensure excellent client experiences.
- Company: Join Marsh McLennan, a global leader in risk and insurance solutions.
- Benefits: Competitive salary, hybrid work model, and support for professional qualifications.
- Other info: Diverse and inclusive workplace with opportunities for career growth.
- Why this job: Be part of a supportive team and make a real impact in the aviation industry.
- Qualifications: Level 3 or Level 2 qualifications with a passion for problem-solving and client relations.
The predicted salary is between 28000 - 28000 £ per year.
We have a fantastic opportunity for an enthusiastic individual to join our high-performing Airside Liability Team within the Aviation Specialty (Aerospace) at Marsh Risk. The successful individual will be managing an insurance portfolio of Clients who work within the confines of an Airport. This is a business area we have been supporting for over 30 years and have a wealth of knowledge and talent to share with the successful individual within a very supportive team. This is a hybrid role that has a requirement of working at least three days a week in the office.
What to expect:
- The Aviation and Aerospace Specialty Practice combines a deep understanding of our clients and their industries with unparalleled product knowledge, market access and experience in specialty insurance.
- Product Lines Teams include Aerospace, General Aviation, Airlines and Accident & Health.
- A Client Executive (CE) is charged with providing Third Party Liability Insurance placement for new business and renewals on behalf of Wholesale Brokers and Direct Clients who undertake contracts at an Airport.
- The Client Executive works to provide an excellent and compliant client experience.
Alongside the role, we would also include funding and support to complete the Certificate in Insurance (CertCII) qualification and further study to Diploma and Advance Diploma.
We will rely on you to:
- Work closely with and build effective relationships with our Clients, Wholesale Brokers, Colleagues and Insurers to support retention and new business production.
- Manage a book of renewal business, ensuring Client requirements are met with the insurance we arrange for them.
- Produce Client Quotations, Certificates of Insurance and Invoicing, to support the placing of insurance contracts using the appropriate systems.
- Liaise with Marsh Fiduciary and Claims teams.
- Manage and prioritise workload to meet deadlines while maintaining high standards and integrity of service to our Clients, both external and internal.
- Documentation Quality Checking, prior to release of documentation to Client.
- Resolve and manage queries from Clients, Brokers, Fiduciary and Insurers to ensure clarity to all and allow prompt and correct invoicing for and settlement of payments to/from Clients and Insurers.
What you need to have:
- Good written & verbal communication skills.
- Strong attention to detail and general administrative and organisational skills.
- An interest in and find enjoyment from solving problems and developing effective processes.
- Good numeracy skills to work with premium calculations.
- Enthusiasm and engagement in your own learning and development and in growing professionally.
- Good IT skills with confidence to develop skills in new systems and applications quickly.
- Keen interest to work in a diverse and collaborative environment.
- Level 3 qualifications (A-Level) or Level 2 qualifications (GCSE A*-C) with work experience.
What makes you stand out:
- A genuine interest in working within the Insurance Industry.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
Client Executive – Aviation & Aerospace Practice in Norwich employer: Marsh & McLennan Companies
Lippincott is an exceptional employer that fosters a collaborative and innovative work culture, where consultants are empowered to tackle complex brand challenges alongside a passionate team. Located in London, employees benefit from a vibrant city atmosphere, ample opportunities for professional growth, and mentorship from experienced leaders, all while contributing to the development of world-class brands. With a commitment to inclusion and a focus on personal and collective success, Lippincott offers a rewarding environment for those seeking meaningful and impactful careers.
Contact Details:
Marsh & McLennan Companies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Executive – Aviation & Aerospace Practice in Norwich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Marsh & McLennan Companies. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Marsh & McLennan Companies before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Executive – Aviation & Aerospace Practice in Norwich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Marsh & McLennan Companies:Your cover letter is your chance to shine! Tell us why you want to work at Marsh & McLennan Companies specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Marsh & McLennan Companies!
How to prepare for a job interview at Marsh & McLennan Companies
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
