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- Tasks: Manage and handle complex insurance claims with a focus on excellent service.
- Company: Dynamic insurance firm offering hybrid working and a supportive culture.
- Benefits: Professional development, competitive salary, and a vibrant work environment.
- Other info: Great career growth opportunities and a chance to work with talented colleagues.
- Why this job: Join a team where you can make a real impact in the insurance industry.
- Qualifications: Attention to detail, strong communication skills, and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a number of talented individuals to join our claims teams in Norwich. These will be hybrid roles, with a requirement of working at least three days a week in the office. Full training and support will be provided, so if you are someone who thrives on delivering an impeccable level of service with excellent attention to detail and strong communication skills, we would be very keen to hear from you!
Whilst previous Claims/Insurance experience would be ideal, we would also be happy to consider entry-level candidates, as long as they are able to demonstrate a genuine interest in a career within Insurance. Please note, these are not call centre roles and are technical in nature, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements. You will gain excellent exposure to the commercial insurance industry and thrive on working autonomously to deliver outstanding levels of service, whilst developing expertise within your field.
We will rely on you to:
- Receive, handle and manage new claim notification, subsequent updates and collection requests.
- Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients.
- Review and interpret policy wordings to obtain the best claims settlements for Clients.
- Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s.
- Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues.
What you need to have:
- Strong attention to detail with a methodical and conscientious approach.
- Planning and organisational skills.
- Quick to take on-board new information which is technical in nature.
- Analytically minded with the ability to resolve complex queries.
- Excellent written and verbal communication skills.
- Good numeracy skills.
- Able to promote continuous improvement and respond positively to change.
- Good standard of education.
What makes you stand out:
- Previous claims handling/insurance experience, with either an Insurer or Broker.
- For consideration for a more senior level position, previous training, coaching and mentoring experience together with prior experience of operating at a senior level, would be ideal.
- CII qualifications or a willingness to study for and obtain.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Technical Claims Handler - (Hybrid Working) in Norfolk employer: Marsh & McLennan Companies
Contact Detail:
Marsh & McLennan Companies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Handler - (Hybrid Working) in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching common questions for Technical Claims Handler roles. Practice your answers, focusing on your attention to detail and communication skills, as these are key in this field.
✨Tip Number 3
Showcase your enthusiasm for the insurance industry! Whether it’s through a personal project or relevant coursework, demonstrating your genuine interest can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Claims Handler - (Hybrid Working) in Norfolk
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your attention to detail, communication skills, and any relevant experience in claims or insurance, even if it's just a genuine interest.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're excited about this role. Share specific examples of how you've demonstrated strong organisational skills or resolved complex issues in the past. This is your chance to show your personality!
Showcase Your Analytical Skills: Since the role involves handling complex queries, make sure to mention any experiences where you've had to analyse information or solve problems. We want to see how you think and approach challenges!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Marsh & McLennan Companies
✨Know Your Stuff
Make sure you understand the basics of insurance and claims handling. Brush up on key terms and processes, especially those related to complex global contracts. This will show your genuine interest in the field and help you answer technical questions with confidence.
✨Show Off Your Attention to Detail
Since this role requires a strong focus on accuracy, prepare examples from your past experiences where your attention to detail made a difference. Whether it’s a project at school or a previous job, be ready to discuss how you ensured everything was spot on.
✨Practice Your Communication Skills
As a Technical Claims Handler, you'll need to negotiate and communicate effectively. Practice explaining complex ideas simply and clearly. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Demonstrate Your Problem-Solving Skills
Think of instances where you've had to resolve complex issues. Be prepared to share these stories during your interview, highlighting your analytical mindset and how you approached the problem. This will show that you can handle the challenges of the role.