Senior Communication Consulting Analyst in London

Mercer is seeking a dedicated and enthusiastic Communications Consultant to join our Impact team. The primary focus of this role is pension communications, supporting Senior Consultants in delivering client communication strategies from initial contact through to final evaluation. You will be responsible for identifying communication requirements to engage pension scheme members effectively and collaboratively creating the necessary content.

While pension communications will be the initial focus, the role offers the opportunity to support wider business communications, contributing to a variety of projects across Marsh’s offerings.

We rely on you to:

• Review, curate, and edit all communication collateral including letters, leaflets, articles, videos, presentations, and other materials, ensuring accuracy, clarity, and appropriate tone for pension scheme members and other audiences.
• Support the development and delivery of strategic communication plans tailored to client needs, with a strong emphasis on pension scheme member engagement.
• Build and maintain strong internal and external stakeholder relationships, becoming a trusted partner for pension scheme communications.
• Collaborate with wider Mercer teams to identify and pursue new communication opportunities beyond pensions.
• Manage multiple projects efficiently, ensuring timely delivery within budget and to quality standards.
• Contribute to the continuous improvement of communication processes and team efficiency.
• Support new business proposals and pitches as required.

What you need to have:

• Demonstrable passion for writing and highly developed writing skills, with the ability to tailor messages to diverse audiences.
• Strong communication skills, both written and verbal, with the ability to engage effectively at all organisational levels.
• Experience or strong interest in pension communications, particularly defined benefit schemes and member options initiatives.
• Excellent organisational and time management skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proactive and perceptive, with an understanding of the broader business context and client needs.
• Intermediate proficiency in Microsoft Word and Excel.

What makes you stand out:

• Previous experience in a communications role within pensions or financial services.
• Familiarity with wider reward and benefits communications.

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.