Senior Broker Support Services - Marine & Energy in London

We are seeking an experienced Broker Support professional to join our Marine and Energy team at Guy Carpenter in London. This is a hybrid role, with at least three days per week in the office.

This opportunity sits within a specialist placement team focused on the LMX London market excess of loss portfolio, with broader exposure across the team’s portfolio. The role requires someone who can operate with a high degree of independence, support complex placement activity, and maintain consistently high standards of service for clients, brokers, and markets.

We will count on you to:

• Review client renewal information and identify key placement considerations.
• Manage the contract drafting process, including policy updates and production of final contract documentation.
• Prepare broker submissions and placement materials where required.
• Track the progress of assigned accounts and maintain accurate placement status updates.
• Maintain core placement files, ensuring best-practice procedures and compliance requirements are fully evidenced.
• Respond to client requests for information, including reinsurer data, financial reports, and market or industry issues.
• Support onboarding activity for new clients and markets.
• Manage compliance requirements, including sanctions referrals, third parties, AML, and ABC processes.
• Monitor and report on business metrics.
• Build strong working relationships with the Service Team and develop a broad understanding of accounting, claims, and proportional treaty administration.
• Participate actively in team, client, and reinsurer meetings.

What you need to have:

• Significant experience in insurance or reinsurance, with a strong grounding in broker support, technician, or placement processes.
• Experience working on wordings, ideally within underwriting, insurance, or reinsurance.
• Excellent organisational skills and the ability to manage and prioritise a varied workload effectively.
• Strong attention to detail and a consistently accurate approach to work.
• Confident communication skills and the ability to build effective working relationships across internal and external stakeholders.
• A solid understanding of placement documentation, renewals, and market processes.

What makes you stand out?

• Exposure to fiduciary processes or financial reporting.
• Experience handling complex placement activity with minimal supervision.
• A proactive, commercially minded approach and a genuine interest in building a long-term career in broker support.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and make an impact for colleagues, clients, and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to support your wellbeing.

At Guy Carpenter, a Marsh business, you can be your best. We work on challenges that matter with colleagues who help bring out our best. Our uniquely collaborative environment will empower you to focus on your personal and professional success, learning from top specialists in the (re)insurance industry and leading you towards a rewarding and impactful career.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week.