Communications Manager - AI Transformation & Adoption in London

Oliver Wyman, a Marsh business, is a management consulting firm driven by deep industry insight, bold innovation, and a collaborative approach that helps organizations navigate their most defining transformative moments.

Oliver Wyman is seeking a Communications Manager – AI Transformation and Adoption to join our Quotient team in London. Please Note: Oliver Wyman/Marsh operates a hybrid working policy of at least 60% in-office attendance.

About our AI Adoption program (Quotient Inside): Quotient Inside is Oliver Wyman's firmwide internal AI transformation program, focused on embedding artificial intelligence into the day-to-day work of our consultants, specialists, and support professionals. The program aims to significantly increase productivity, quality, and impact by integrating AI-enabled tools, workflows, and capabilities across business development, client delivery, and internal operations.

As the Communication Manager for Quotient Inside, you help build, develop, and implement an internal communications and adoption strategy for the program, ensuring a clear, consistent, and compelling narrative for Oliver Wyman's AI transformation. This role focuses on reinforcing priorities, driving engagement, and supporting adoption.

You will be part of our global Internal Communications with the majority of time focused on Quotient Inside, working closely with the Quotient Inside Project Management Office, Product and Activation teams, and regional stakeholders to align messaging, timing, and audience targeting.

Key Responsibilities of this role:

• Owning the end-to-end communications strategy and execution for Quotient Inside, ensuring it is delivered consistently.
• Coordinating messaging across global and regional channels to ensure consistency.
• Shaping leadership-level narratives, including progress, impact, and calls to action.
• Aligning communications closely with product releases, activation waves, and key milestones.
• Tracking engagement and effectiveness, refining approaches based on feedback and data.

Who we are looking for:

• At least 5 years' experience in communications, change communications, or internal engagement roles.
• Strong strategic writing and storytelling capability.
• Experience of working with senior stakeholders and complex programs.
• The ability to manage multiple communication streams in parallel.
• Comfort in operating in fast-changing, high-visibility environments.

Essential skills and attributes:

• Strong editorial and narrative clarity in complex environments.
• Ability to influence alignment without formal authority.
• Audience-centred communication across levels and regions.
• A track record of tailoring communication to different audiences.
• Comfort operating in ambiguity while maintaining precision and quality.

Why Join Us?

At Oliver Wyman, we are committed to creating a diverse and inclusive environment where everyone can thrive. We value collaboration, integrity, and excellence, and we encourage our team members to bring their authentic selves to work. Our culture promotes continuous learning and development, providing opportunities for growth and advancement within the firm.

We offer competitive compensation, comprehensive benefits, and a flexible work environment that supports work-life balance.